Senior Account Manager - Pharmacy Account Management

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
As a Senior Account Manager, you will be responsible for managing

complex client relationships, ensuring customer satisfaction, and driving customer

success. This role requires excellent communication skills, a proactive approach to

problem-solving, and a passion for delivering exceptional customer service.

Key Responsibilities:

▪ Client Relationship Management: Build and maintain strong relationships with

clients, acting as the primary point of contact for all operational-related matters.

▪ Customer Service Excellence: Ensure high levels of customer satisfaction by

addressing client needs, resolving issues promptly, and providing exceptional

service.

▪ Gathering and Processing Requirements: Analyze complex client issues and

assist in developing practical and efficient solutions. Lead client-focused

problem-solving efforts, identifying root causes and solutions.

▪ Assessing and Answering Customer Feedback: Respond to client inquiries and

escalations, ensuring concerns are addressed promptly. Maintain consistent

communication with internal teams to resolve issues. Be a customer advocate

and use internal resources to continuously improve the customer experience.

▪ Managing Account Performance: Maintain responsiveness, reliability, and

accuracy in service execution. Own and manage high-profile client accounts,

ensuring smooth operations.

▪ Project Management: Maintain reporting and tracking of client issues. Lead

account-specific initiatives to improve client service. Oversee process

improvements at the client level, ensuring efficiency.

▪ Reporting: Provide regular updates and reports on account status, client

feedback, and areas for improvement.

▪ Problem-Solving: Proactively identify and address potential issues before they

escalate, ensuring a smooth and positive client experience.

▪ Training and Development: Stay updated with the latest industry trends,

participating in training sessions to improve competencies, and share valuable

insights with colleagues, fostering a culture of growth and collaboration.

▪ Mentorship: Provide guidance and mentoring to junior staff, helping them

develop their skills and grow within the company.

Required Qualifications
▪ At least 18 months with CVS Health Pharmacy Account Management

▪ 2+ years of experience with Microsoft Office Suite, especially Excel,

PowerPoint, Word, Outlook, and Web applications

▪ Ability to travel up to 25%

Preferred Qualifications
▪ 3-5 years of Account Management, Insurance Healthcare, Benefits, or related

industry experience

▪ Knowledge of Prescription Benefit Management (PBM) industry

▪ Experience working with multiple intranet and extranet systems, CRM, or

adjudication platforms

Education
Bachelor’s Degree or equivalent work experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $102,000.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/07/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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