Senior Account Specialist

In the role of Senior Account Specialist supporting the Cruise and Tour and Travel business you will be responsible for managing the organization's complex, strategic, and high-impact partner relationships while serving as a senior subject matter expert within Client Services. You’ll be accountable for both the core account management responsibilities of maintaining partner relationships, managing operational needs, resolving issues, and supporting partner success, as well as leading high-impact cross functional initiatives, driving process improvements, and influencing operational and business outcomes across multiple stakeholder groups.

In this highly visible role, you'll have the opportunity to influence key business decisions, collaborate with senior leaders, and make a measurable impact on partner and customer outcomes. This is an exciting opportunity for a relationship-driven professional who enjoys solving complex challenges and driving continuous improvement.

Way of Working: This position follows a hybrid schedule, Monday through Friday, with in-office collaboration days on Tuesdays and Thursdays at our Richmond VA office.

What you will do

Key Responsibilities include, but are not limited to, the following:

• Manage day-to-day partner relationships and operational activities, including reporting, invoicing, compensation administration, contract execution, program implementations, partner communications, and issue resolution.
• Ensure successful partner outcomes through training, operational support, compliance and service level monitoring, cross-functional coordination, and resolution of complex operational and technology related issues.
• Manage the organization's most complex, strategic, or high-impact partner relationships.
• Develop and maintain strong business relationships with partners, senior stakeholders, and cross functional leaders.
• Lead complex cross-functional initiatives and projects from planning through implementation and successful delivery for both internal and external partners.
• Drive process improvement efforts that enhance operational efficiency, service quality, partner satisfaction, and business outcomes.
• Identify opportunities to improve partner performance, customer experience, growth, revenue optimization, and operational effectiveness.
• Provide strategic recommendations and guidance to leadership regarding partner opportunities, risks, and long-term business needs.
• Serve as an escalation point and resource for Account Specialists and internal stakeholders.
• Mentor, coach, and support the onboarding and development of Account Specialists and other team members.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud‑based tools, using insights responsibly and in alignment with our standards for data governance, security, and ethical use.

What you will bring

• Bachelor’s degree in Business, Marketing, or related field, or equivalent combination of education, training and relevant experience.
• Five (5) years of client, account, partner, or relationship management experience.
• Intermediate proficiency in Microsoft Excel.
• Strong project management and organizational skills.
• Excellent communication and stakeholder management skills.
• Proven ability to influence stakeholders, including senior leadership.
• Strong relationship-building and account management skills.
• Demonstrated ability to operate independently with minimal direction while exercising sound judgment and decision-making authority
• Strong analytical and problem-solving skills.
• Fluent English (written and verbal)
• Cruise and Tour Travel experience would be a plus.

What we offer

Annualized base pay range is $69,300 - $102,000 USD

Actual base pay may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location. Employees may also qualify for performance-based bonuses, merit increases, and other incentives based on individual and company performance. The availability and amount of these additional compensation elements are determined by company policy and may vary.

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance. We offer a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings plans, paid time off, and other employee programs. Eligibility for benefits is subject to plan terms and conditions, and may vary based on position and/or employment status.

At Allianz we use some AI-assisted technology as part of our recruitment process to help match candidates to roles based on skills, experience, job title, and location. AI supports our recruiters by enhancing the efficiency and accuracy of candidate assessments and job recommendations, while all applications are reviewed by our recruitment team and final hiring decisions are made by humans.

This posting is for an existing vacancy.

How We Hire

Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.

109676 | Sales & Distribution | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.