Senior Administrator – Q&R Learning & Deployment

At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek.

Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems.

Deloitte offers career opportunities across Audit & Assurance (A&A), Tax & Legal (T&L) and our Consulting services business, which is made up of Strategy, Risk & Transactions Advisory (SR&T) and Technology & Transformation (T&T).

About the Division

Our Audit & Assurance services go beyond merely meeting statutory requirements. We help our clients perform better and achieve their business objectives. We listen to their needs, think about the business implications and tailor our approach accordingly. Click here to read more about our Audit & Assurance practice.

Are you ready to apply your knowledge and background to exciting new challenges? From learning to leadership, this is your chance to take your career to the next level.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration, and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

The Audit Learning Administrator provides administrative and operational support to the Audit Learning Team to ensure the effective delivery of learning and development programmes for audit partners, directors, managers, and trainees. The role is responsible for coordinating learning activities, maintaining learning records, supporting compliance with mandatory learning requirements, and delivering a high-quality learning experience for participants and facilitators.

Learning Programme Administration

• Coordinate the scheduling, logistics, and administration of learning programmes, workshops, webinars, and development initiatives.
• Manage programme registrations, nominations, attendance tracking, and participant communications.
• Prepare and distribute learning materials, joining instructions, evaluations, and post-course resources.
• Support facilitators, programme owners, and subject matter experts before, during, and after learning events.

Learning Systems Management

• Administer learning management systems and associated platforms.
• Create and maintain learning events, curricula, learner profiles, and completion records.
• Generate and distribute learning reports and management information.
• Monitor learning completion rates and follow up on outstanding requirements.

Stakeholder Support

• Serve as point of contact for learning-related queries from partners, managers, trainees, and other stakeholders.
• Liaise with audit leadership, People & Purpose, facilitators, external providers, and learning vendors.
• Provide guidance on registration processes, learning requirements, and available development opportunities.

Continuous Improvement

• Identify opportunities to improve learning administration processes and learner experience.
• Contribute to the maintenance of learning calendars, procedures, and operational documentation.
• Support special projects and initiatives undertaken by the Audit Learning Team.

• Relevant qualification in administration, human resources, learning and development, business administration, or a related field.
• Experience in learning administration, talent development, HR operations, or professional services administration is advantageous.
• Experience within an audit, professional services, or training environment would be beneficial.

Key Skills and Competencies

• Strong organisational and administrative skills.
• Excellent attention to detail and data accuracy.
• Effective communication and stakeholder management skills.
• Ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Office applications and learning management systems.
• Strong customer service orientation.
• Problem-solving and process improvement mindset.
• Ability to handle confidential information with discretion.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.

To help you look out for potential recruitment scams, here are some Red Flags:

• Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies.
• Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent’s data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
• Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities.

We are committed to employment equity and building a diverse and inclusive workplace across the African continent. Our recruitment processes are aligned with our Employment Equity Plan and the principles of the Employment Equity Act. Preference may be given to candidates from designated groups.

We actively support the inclusion of people with disabilities and embrace neurodiversity in the workplace. We recognise and value the unique strengths that neurodivergent individuals bring, and we are committed to creating an environment where everyone can thrive.

If you require reasonable accommodations in relation to your disability and neurodiverse needs during the recruitment process, please let us know. We are happy to make adjustments to suit your individual needs.