Senior Application Solutions Engineer

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Senior Application Solutions Engineer

Location: Pittsburgh, PA (Hybrid)

Classification: Exempt

Status: Full-Time

Reports to: Manager, Application Support

Purpose

The Sr. Application Solutions Engineer serves as the senior technical resource for the Application Solutions team, providing advanced application support, troubleshooting, data engineering, and SQL development expertise across critical pharmacy applications and integrations. This role functions as the primary escalation point for complex technical issues, drives root-cause analysis and operational improvements, and provides technical leadership for the support and optimization of SWFT, CPR/CareTend, Portal, SMS, and integration platforms.

Responsibilities

Advanced Application Solutions & Support

• Provides advanced L2/L3 technical support and complex troubleshooting for SWFT, CPR/CareTend, Portal, SMS, and Integrations.
• Serves as the escalation point for the Application Solutions Engineer and Application Solutions Analyst on unresolved or high-impact issues.
• Leads root-cause analysis for recurring or high-impact incidents and drive permanent fixes rather than workarounds.
• Develops and maintain advanced SQL-based reports and solutions; write and optimize complex queries for performance and scalability.
• Implements performance tuning for data pipelines and application components supporting the supported platforms.

Leadership & Governance

• Mentors the Application Solutions Engineer and Application Solutions Analyst, reviewing their resolutions and documentation for quality.
• Owns runbook creation and maintenance for owned applications, in preparation for the runbook-governed acceptance standard the future Technology Support organization will apply enterprise-wide.
• Partners with development teams on production readiness reviews for new features and platforms before they enter support.
• Monitors and report incident trends, escalation patterns, and improvement opportunities to the Support Manager.

Collaboration & Documentation

• Works closely with stakeholders to gather requirements, resolve issues, and deliver solutions.
• Maintains comprehensive documentation for data processes, application components, and query optimizations.
• Communicates complex technical issues clearly to non-technical end users and leadership.

Required Qualifications

• Bachelor's degree in IT, Computer Science, or equivalent experience.
• Minimum of six (6) years of experience in relational databases and application development/support, including prior escalation or lead-level responsibility.
• Proficiency in advanced SQL (T-SQL, PL/SQL), PowerShell, and Python or a similar programming language.
• Strong analytical, problem-solving, and troubleshooting skills, with demonstrated ability to mentor others.
• Excellent verbal and written communication skills; ability to manage multiple concurrent priorities.

Preferred Qualifications

• Experience in healthcare or specialty pharmacy.
• Familiarity with WellSky applications.
• Knowledge of HIPAA and healthcare data standards.
• Understanding of Agile methodologies and CI/CD tools (Azure DevOps).
• Proficiency in ETL tools; web development skills (HTML, CSS, JavaScript, C# ASP.NET).

Work Environment

This position works in a home office and professional office environment. When in-office this role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, and communications via MS Teams.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, see, talk or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading and working with various forms of data on a screen. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits:

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!

Equal Opportunity:

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.