Senior Application Support Engineer

We are seeking a dedicated Senior Application Support Engineer to take ownership of our Travel Data Platform (TDP) and lead a team of three support engineers. In this Level 3 support role, the successful candidate will be responsible for maintaining the health and optimal performance of the platform's core components, serving as a key technical resource while collaborating with the Product Owner and development teams to investigate and resolve complex issues and ensure the reliability and quality of our travel data services.

Responsibilities

• Serve as the primary escalation point to investigate and resolve complex issues related to business logic, data quality, configuration, and software defects within the Travel Data Platform
• Continuously monitor the performance, reliability, and health of applications and services hosted in the AWS environment, utilizing tools like CloudWatch to ensure optimal operation
• Manage, prioritize, and resolve incidents and service requests in a timely manner, maintaining clear communication with the Product Owner and development teams
• Partner with development and infrastructure teams to perform root cause analysis and implement lasting solutions for application issues
• Create and maintain essential technical documentation, including runbooks, architectural diagrams, and support guides to streamline processes
• Lead a team of three support engineers and coordinate support activities
• Track SLA compliance and provide hands-on assistance when teammates encounter complicated technical issues
• Reprocess data through Azure DevOps pipelines
• Develop a thorough understanding of the platform's project-specific and business logic

Requirements

• 3+ years of experience working autonomously and communicating directly with clients and stakeholders
• Expertise in the AWS ecosystem for advanced troubleshooting, including S3, DynamoDB, and API Gateway
• Hands-on experience with Lambda, Elasticsearch, and SQS
• Knowledge of Kinesis, CloudWatch, and AWS Config
• Solid experience with REST APIs and NoSQL databases such as MongoDB and DynamoDB
• Background in relational databases, specifically Postgres
• Proficiency in logging and monitoring tools
• Ability to interpret technical and data flow diagrams to understand application architecture
• Understanding of the Software Development Life Cycle (SDLC) and a commitment to process improvement
• English proficiency at B2 level or higher

Nice to have

• Previous experience in a production support role
• Familiarity with the travel industry domain
• Basic coding analysis skills, particularly with .NET
• Experience with Azure DevOps pipelines
• A strong passion for automation and an "automate everything" mindset

We offer

With us you can:

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
• Participate in volunteer, charity programs and communities (both technical and interest-based)

We focus on your professional growth:

• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)

What we offer:

• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children

Kindly note that this role supports remote work, but only from within Ukraine.

Kindly be advised that the set of benefits, including learning, certification, and other opportunities, may vary depending on the role you apply for. Our recruiter will be able to share more details about the specific opportunity during your general interview.

EPAM strives to provide its global team of over 62,350 professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.

Remote in Ukraine