Senior Appointment Setter / Inside Sales Representative (Remote)

Senior Appointment Setter / Inside Sales Representative (Remote) Location: Remote (Philippines) Work Schedule: U.S. Hours Compensation: PHP 50,000 + Performance Bonuses Benefits: 10 days PTO, Annual Appraisal, Career Growth Opportunities, Healthcare Benefits About the Role SmartScale360 is looking for an experienced Senior Appointment Setter / Inside Sales Representative to manage inbound and outbound leads, qualify prospective customers, schedule high-quality appointments, and drive sales opportunities for our U.S.-based client. This remote sales position is ideal for professionals with experience in appointment setting, lead generation, inside sales, and CRM management who enjoy working in a fast-paced, performance-driven environment. Lead Conversion & Appointment Setting Contact new inbound internet leads promptly to maximize conversion opportunities Build rapport quickly and establish trust with prospective customers Qualify homeowners based on company criteria Schedule qualified in-home design consultations Confirm appointments and proactively reschedule cancellations Follow structured follow-up cadences to maximize lead conversion Handle objections confidently and professionally Follow up consistently until every opportunity has been fully exhausted Lead & CRM Management Manage new, aged, and inactive leads effectively Re-engage cold and dormant opportunities Maintain accurate and detailed CRM records after every interaction Document conversations, customer needs, and follow-up activities Ensure timely follow-up and prevent leads from being overlooked Maintain organized pipelines and appointment schedules Appointment Quality & Customer Experience Focus on booking high-quality appointments with strong attendance rates Minimize cancellations and no-shows through proactive communication Build excitement and confidence before scheduled consultations Set proper expectations for homeowners regarding the consultation process Conduct appointment confirmations and reminder calls Sales Process Improvement Collaborate with leadership to improve scripts, messaging, and sales strategies Share customer insights, trends, and feedback to improve conversion performance Identify opportunities to improve contact rates, appointment quality, and overall sales effectiveness Contribute ideas that enhance the customer journey and sales process Leadership & Team Development (Growth Opportunity) Assist in onboarding and training new appointment setters Coach team members on objection handling and appointment-setting best practices Review calls and provide constructive feedback Monitor key performance metrics and accountability Help develop scalable sales systems and processes Grow into a leadership role overseeing the inside sales team Key Performance Metrics Contact Rate Speed-to-Lead Appointment Set Rate Appointment Hold Rate Rebooking Rate Lead Response Time CRM Accuracy & Documentation Follow-up Completion Rate Overall Contribution to Sales Revenue Required Qualifications Minimum 5 years of experience in inside sales, appointment setting, or outbound sales Proven success converting inbound and outbound leads into qualified appointments Excellent spoken and written English communication skills Strong phone presence with confidence and professionalism Experience handling objections and negotiating effectively Proficiency with CRM systems and lead management platforms Strong organizational, multitasking, and time management skills Ability to work independently while consistently achieving performance goals Technology-savvy with the ability to learn new software quickly Reliable remote work setup with strong internet connection Nice to Have Experience using GoHighLevel (HighLevel) Experience using Kixie or similar cloud dialers Background in home improvement, remodeling, bath remodeling, roofing, HVAC, solar, insurance, or real estate Experience with high-volume outbound calling environments Previous leadership, coaching, or sales management experience Experience improving sales scripts, workflows, and conversion strategies Ideal Candidate Highly motivated, competitive, and goal-oriented Strong relationship-building and consultative selling skills Excellent objection-handling and closing abilities Organized with exceptional attention to detail Self-starter who takes ownership and works independently Coachable and committed to continuous improvement Comfortable working in a fast-paced, performance-driven environment Strong critical thinking and problem-solving skills Preferred Tools CRM Platforms (GoHighLevel/HighLevel preferred) Kixie or similar cloud-based dialer Google Workspace & Microsoft Office Communication tools (Slack, Zoom, Microsoft Teams) Sales and lead management software Work-From-Home Requirements Laptop/PC: Intel i5 or equivalent, 8GB RAM minimum Internet: 100 Mbps stable connection Backup: Secondary device, internet, and power supply required Why Join SmartScale360? Join a supportive team, grow your career, and play a key role in ensuring patients receive the care they need. Apply now and help us make home care seamless for U.S. clients!