Senior Associate, Annuity & Investment Platform Support

Lincoln Investment is recognized as one of Philadelphia's Top Workplaces for fifteen years, is an independent broker dealer and registered investment advisor that offers brokerage, investment advisory and other financial services. Lincoln has about 1,000 financial professionals nationwide and we serve over 310,000 clients representing over $60 billion in assets. We are a majority family-owned financial services firm that regards our employees as integral players in our continuous growth. Lincoln Investment's success is built upon our dedication to helping people retire well and promoting a work environment that fosters success. Our financial strength and profitability are natural results of "helping people, having fun, and enjoying success." Lincoln Investment offers a competitive compensation and benefits package. Our Home Office is conveniently located in Fort Washington, PA, just outside of Philadelphia.

Basic Function: The Senior Associate, Annuity & Investment Platform Support will provide home-office technology, workflow, and case support to financial professionals using the firm’s insurance, structured notes, and alternative investment platforms.

This role will help financial professionals effectively use Insurance Exchange and the firm’s selected structured notes and alternatives platform [expected to be either HALO or iCapital]. Primary responsibilities will include platform navigation, product-search assistance, illustration and proposal support, application entry, submission support, case-status tracking, training, and issue resolution.

The Senior Associate will work closely with financial professionals, Operations, Service, Product Management, Compliance, Supervision, Technology, platform providers, insurance carriers, structured note issuers, and alternative investment sponsors to support efficient and consistent experience.

Roles and Responsibilities

1. Platform Navigation and User Support

• Serve as a primary home-office resource for Insurance Exchange and the selected structured notes and alternatives platform.
• Assist financial professionals with platform access, navigation, search functionality, proposal generation, data entry, document upload, electronic signature, application submission, and status tracking.
• Show users how to locate approved products and review platform-generated search results.
• Explain platform functionality, fields, workflow steps, and required documentation.
• Support password, access, entitlement, and basic system issues, escalating technical matters to the appropriate provider or internal technology team.
• Maintain working knowledge of platform enhancements, workflow changes, and new functionality.

2. Insurance Illustration and Proposal Support

• Run or coordinate insurance and annuity illustrations based on specifications provided by the financial professional.
• Assist financial professionals with entering client and case information into Insurance Exchange to generate platform-based illustrations, comparisons, reports, and proposals.
• Provide one-on-one assistance for cases that require additional platform or workflow support.
• Help users access available income, protection, and retirement-planning tools within the platform.
• Connect financial professionals with carrier wholesalers or other product resources for questions involving product features, strategy, or product-specific guidance.

3. Structured Notes and Alternatives Platform Support

• Provide comparable technology and workflow support for the firm’s selected structured notes and alternative investments platform.
• Assist financial professionals in entering advisor-defined parameters into the platform to identify available approved offerings.
• Help users navigate available search criteria, which may include product type, issuer or sponsor, underlying exposure, maturity, investment minimum, offering period, and other platform-supported terms.
• Help generate available term sheets, proposals, reports, offering documents, and related platform materials.
• Assist with order-entry, subscription, application, document-upload, and electronic-signature workflows, as applicable.
• Help financial professionals identify outstanding documentation, incomplete fields, pending signatures, or other workflow items.
• Escalate product, offering, suitability, due diligence, or supervisory questions to the appropriate internal department.
• Coordinate with HALO, iCapital, issuers, sponsors, and other external partners to resolve platform or processing issues.

4. Advisor Training and Onboarding

• Create and maintain platform procedures, quick-reference guides, application checklists, and workflow documentation.
• Develop frequently asked questions and troubleshooting resources based on common advisor inquiries.
• Provide individual and group training on Insurance Exchange and the selected structured notes and alternatives platform.
• Conduct platform demonstrations for new and existing users.
• Help onboard financial professionals who are new to insurance, structured notes, or alternatives technology.
• Develop and maintain user guides, process maps, checklists, frequently asked questions, and application-submission instructions.
• Conduct platform office hours, webinars, and targeted training sessions.
• Communicate platform enhancements, workflow changes, and new support resources.
• Reinforce the distinction between technology assistance, product education, product selection, and supervisory responsibilities.
• Collect user feedback regarding platform usability, training needs, and workflow challenges.

5. Reporting and Continuous Improvement

• Track platform inquiries, application activity, submission status, turnaround times, outstanding requirements, training participation, and recurring issues.
• Identify recurring issues and elevate trends to management.
• Document common problems and resolutions to improve future support.
• Prepare periodic activity and service reports for management.
• Identify patterns that may indicate a need for additional training, documentation, workflow changes, or provider escalation.
• Recommend improvements to platform support, case intake, documentation, handoffs, and status communication.
• Collect feedback from financial professionals and share actionable themes with management and internal partners.

Role Scope

This position is focused on technology, workflow, training, and administrative case support. The Senior Associate will assist financial professionals with navigating the firm’s platforms and processes and will partner with Product Management, Compliance, Supervision, and other subject-matter experts when requests involve product recommendations, suitability, investment strategy, approvals, or other matters outside the position’s scope.

Qualifications

Required

• Bachelor’s degree or equivalent relevant professional experience.
• Two or more years of experience in financial services, insurance, wealth management, operations, client service, or financial technology support.
• Experience supporting advisors, financial professionals, or home-office users.
• Comfort learning and supporting technology platforms and digital workflows.
• Strong organizational, problem-solving, and follow-through skills.
• Ability to manage multiple open cases and competing priorities.
• Strong written and verbal communication skills.
• Ability to explain technology and processes clearly to users with varying levels of experience.
• Strong attention to detail, particularly when reviewing applications, documentation, and data entry.
• Ability to collaborate effectively with Operations, Service, Product Management, Compliance, Supervision, Technology, and external partners.

Preferred

• Experience supporting annuity, life insurance, structured notes, or alternative investment workflows.
• Familiarity with Insurance Exchange, HALO, iCapital, or comparable financial services platforms.
• Experience with illustration, proposal, application, order-entry, or subscription-document processes.
• Experience working within a broker-dealer, registered investment adviser, insurance agency, or wealth-management organization.
• Familiarity with financial services documentation, electronic signatures, not-in-good-order processing, and case-status tracking.
• Securities or insurance licensing may be preferred or required depending on the final scope of the position.

Physical and Other Requirements

• May sit at workstation for extended periods of time
• May view computer screen for extended periods of time
• Periods of fast pace are normal particularly when working to meet deadlines

Lincoln Investment is an equal opportunity employer. Lincoln Investment prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Lincoln Investment conforms to the spirit as well as to the letter of all applicable laws and regulations.