Senior Associate IT Consultant ERP Application Management

- The Consultant ERP Application Management is responsible for ensuring a stable, efficient, and SLA-compliant operation of the SAP application landscape. The role covers IT Service Management, Provider Management, and Application Operations & Improvement. IT Service Management Monitoring and ensuring compliance with Service Level Agreements (SLAs) within the SAP application environment Execute and support Incident, Problem, and Change Management processes Analyze service performance (KPIs, ticket trends, resolution times) and drive improvements Ensuring stable and efficient application operations Application Operations & Continuous Improvement Enhancing and further developing support and operational concepts in the SAP application environment Identifying and implementing optimization potentials (e.g., standardization, automation) Supporting continuous improvement of global support processes Provider Management Manage and coordinate external AMS providers (onshore/offshore) Monitor provider performance (SLA, quality, cost) Conduct service review meetings and manage escalations Ensure delivery in line with contractual agreements Additional Responsibilities Supporting audit, compliance, and governance activities Documenting processes and service delivery Contributing to global IT service and governance structures Degree in Computer Science, Business Informatics, or comparable Experience in SAP ERP Application Management / Support / Operations Knowledge of ITIL processes (Incident, Problem, Change) Experience working with international teams and service providers Analytical and structured approach Strong communication and coordination skills Hybrid work setup HMO upon hire Values-based culture Work-life balance Learning Opportunities Ready to drive with Continental? Take the first step and fill in the online application.