Senior Atlassian Engineer

We are looking for a Senior Atlassian Engineer to join the team focusing on the development and maintenance of a large-scale Jira Service Management platform — building automations, extending the CMDB, and joining a significant build backlog.

Responsibilities

• Build and maintain ScriptRunner (Groovy) scripts — custom workflows, post-functions, validators, and event listeners
• Develop and configure JMWE automation rules for cross-project workflows and SLA-linked transitions
• Maintain and extend MuleSoft integration layer connecting Jira/Confluence to downstream systems
• Build and enhance customer portal forms, request types, and service catalogue items
• Extend Jira-native automations for ticket routing, auto-assignment, and escalation
• Maintain and improve Jira Asset Management (CMDB), including data clean-ups
• Build automation rules to auto-update CMDB from cloud discovery feeds
• Administer the full Jira app ecosystem: ScriptRunner, JMWE, Time to SLA, Revyz Data Manager, Power BI Connector, GitLab for Jira, Xray, and 9 others
• Manage Confluence app stack: Draw.io, ADOIT, Comala Document Management, Asset Studio, and Content Formatting Macros
• Evaluate new app requests against Atlassian Enterprise license controls
• Support ITSM Leadership to build and maintain Jira dashboards, SLA/KPI reports, and Power BI connector pipelines for IT governance
• Support Atlassian Analytics reporting for cross-tower service delivery metrics
• Keep all custom-built ScriptRunner scripts, JMWE configs, and MuleSoft flows documented
• Maintain runbooks for all platform components

Requirements

• 3+ years of experience in Jira Service Management administration and development
• Experience with ScriptRunner for Jira (Groovy)
• Experience with JMWE (Jira Misc Workflow Extensions)
• Exposure to Jira Asset Management / CMDB administration
• Experience with MuleSoft - integration awareness; building capability would be considered a plus
• Confluence administration experience
• Experience with Atlassian REST API (Jira + Confluence)
• ITIL 4 Foundation or above

Nice to have

• Atlassian Certified Professional (ACP-JSM)
• Experience with plug-ins: Xray Test Management, Revyz Data Manager, Time to SLA configuration, Power BI Connector for Jira, GitLab CI/CD
• AWS basics (for CMDB reconciliation)
• NIS2 compliance awareness

We offer

• Opportunity to work in a fast-paced, agile, software engineering culture
• Comfortable modern office in Prague 7, with support of hybrid or fully remote mode
• Benefit program (5 weeks of vacation, paid sick days, paid days off for special occasions, meal vouchers, flexi pass, Prague city public transport annual coupon, multisport cards, optional contribution to pension fund, health insurance for family member)
• EPAM Employee Stock Purchase Plan (ESPP) (subject to certain eligibility requirements)
• English language courses
• Czech language courses upon request
• Referral bonuses for recommended candidates
• Mobile Phone Tariff’s program for managerial-level candidates
• Great learning and development opportunities, including in-house professional training, career advisory and coaching, sponsored professional certifications, well-being programs, LinkedIn Learning Solutions and much more

The remote work option is available to candidates residing and working within the Czech Republic.

Certain benefits and perks may be subject to eligibility requirements and may be available only after you have passed your probationary period.

Hybrid in Czech Republic: Prague