Senior Bilingual Technical Interpreter (Japanese/English)

Required Qualifications

• Professional fluency in Japanese and English (verbal and written).
• 8+ years of professional experience in technical interpretation and/or IT operations
• Experience working in a technical environment such as Technical Support, Infrastructure, Networking, Systems Administration, or Engineering Escalation.
• Ability to perform simultaneous interpretation between Japanese and English, accurately conveying complex technical concepts in real time.
• High attention to detail, with strong listening and contextual reasoning skills.
• Comfortable working in fast-paced or high-pressure environments.
• Willingness to participate in a 24/7 on-call rotation.
• JLPT N1 certification (required).

Preferred Qualifications

• NAATI (National Accreditation Authority for Translators and Interpreters) certification.
• Prior experience providing live interpretation in technical or operational settings.
• Familiarity with ITSM tools and structured incident management.
• Experience supporting global or multinational engineering teams.
• Exposure to enterprise infrastructure, cloud platforms, or OEM technologies.
• Additional language skills are a plus.

Working Conditions

• Fully remote role.
• Participation in a 24/7 on-call rotation for high-priority incidents.
• On-call incidents are infrequent but business-critical.
• Some meetings may occur outside standard business hours, including alignment with Japanese business hours.

Job Summary

The Senior Bilingual Technical Interpreter (Japanese / English) provides real-time and simultaneous Japanese/English language interpretation and communication support during quarterly business reviews, technical operations, engineering discussions, project meetings and high-priority incident response activities. This role bridges communication between internal engineering teams and customer or partner engineers to ensure technical clarity, accuracy, and alignment during time-sensitive situations. The ideal candidate brings strong Japanese/English fluency along with a practical background in IT systems, infrastructure, or technical operations. This position includes participation in a 24/7 on-call rotation to support critical incidents.

Responsibilities

• Deliver simultaneous Japanese ↔ English interpretation during live technical discussions with internal and external engineering teams. Also Executive meetings, project meetings, and transition meetings for Japanese ↔ English interpretation.
• Accurately interpret technical terminology, troubleshooting steps, and engineering intent.
• Support Priority 1 (P1) incident bridges and technical escalations as needed.
• Ask clarifying questions to ensure precise understanding across stakeholders.
• Translate brief written technical communications, updates, or summaries.
• Maintain working knowledge of relevant systems, platforms, workflows, and incident management processes.
• Protect confidentiality and uphold professional communication standards at all times.
• Collaborate with engineering and operations teams to refine communication workflows.
• Participate in Presales, Practice, or Transition engagements when applicable.