Senior Billing Analyst

JOB SUMMARY

The Billing Support Analyst is a senior individual contributor accountable to support various billing processes from invoice creation to distribution. Reporting to the Director, Billing, this role will perform key activities to support system migration and implementation of new billing related projects or products. This will include performing UAT, post go live support such as auditing as well as creating process documentation. The Billing Support Analyst will also serve as a subject matter expert on specific processes they oversee. This role requires a highly analytical candidate with the ability to understand the system component of the process as well as the user aspect to identify areas of risk and opportunities for process improvement.

KEY DUTIES & RESPONSIBILITIES

• Acts as the lead for assigned projects and solution initiatives, owning requirements definition, solution design, testing strategy, business readiness and post implementation support.
• Lead cross-functional billing improvement initiatives from concept through implementation, developing the scope and delivery approach in alignment with business priorities and goals.
• Perform targeted billing audits to identify issues affecting accuracy, develop action plan to address findings and work with team leaders to implement corrective action processes
• Analyze large datasets to identify issues, trends, risks and provide improvement recommendations with cost benefit analysis
• Act as the lead for billing UAT process, coordinating with cross functional teams, including creating UAT test cases and perform UAT testing on billing related enhancements, logging issues and working with IT to address.
• Create reports to support billing audits and data analysis.
• Identify automation opportunities and lead implementation of process improvements.
• Create SOPs and update existing SOP documents related to invoicing.
• Work with training and development to update training material to align with process changes.
• Provide leadership in resolving complex business processes and issues, identifying root causes and recommending sustainable solutions.
• Monitor and support specific billing related processes.
• Maintain clear, professional communication with internal parties.
• Perform other related duties as assigned by management.

• Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

To perform this job successfully, the person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable a person with disabilities to perform the essential functions.

• Excellent analytical and problem-solving skills.
• Excellent communication skills.
• Ability to analyze billing data, identify trends, and resolve complex issues efficiently
• Ability to understand business and systems requirements.
• Ability to manage and lead projects, meet deadlines and work well under pressure.
• Advanced proficiency in Microsoft Suite (Outlook, Teams, Word, Excel, Access and PowerPoint). Experience with advanced data/ analytical software word be an asset.
• Map processes, create SOPs, analyze root cause, drive continuous improvement and automation.
• Ability to interpret complex datasets and provide evidence-based recommendations.
• Proven ability to meet tight deadlines in an environment with competing priorities.
• Strong collaboration skillset, and ability to work well with others while getting things done.
• Strong presentation skills to either individuals or groups, ability to target presentation to needs of the audience.

WORK EXPERIENCE – MINIMUM REQUIRED

EDUCATION

CERTIFICATIONS DESCRIPTION

COMPETENCIES