Senior Billing & Collections Specialist

MSIG USA continues to grow!

Company Overview:

MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

Position Summary

The Senior Billing & Collections Specialist serves as a subject matter expert responsible for process engineering and designing optimal digital and manual controls, complex receivables management, deductible program administration, broker and agent engagement, collections negotiations, and escalation resolution. The role partners closely with Underwriting, Finance, brokers, and agents to drive premium collection, resolve disputes, and improve cash flow performance.

This position exercises significant judgment and serves as an escalation point for offshore teams and junior onshore specialists.

Key Responsibilities

Complex Receivables & Deductible Management

• Manage complex deductible billing and cash application activities
• Oversee specialized deductible programs and high-risk accounts
• Resolve complex payment allocation and receivable issues
• Lead unapplied funds resolution efforts

Collections Resolution & Cash Recovery

• Negotiate payment arrangements and collection strategies
• Manage disputed balances and escalated collection matters
• Coordinate third-party collection activities
• Drive recovery efforts for aged and high-value receivables

Stakeholder Management

• Serve as primary contact for complex broker and agent issues
• Partner with Underwriting and Finance on premium and receivable matters
• Support key client and broker relationships

Leadership & Escalation Management

• Act as escalation point for offshore teams
• Coach and mentor junior specialists
• Identify trends, recommend and implement process and digital improvements and controls.
• Support governance and operational reporting

Qualifications

• 5+ years of insurance billing, collections, receivables, or premium accounting experience
• Experience managing complex receivable portfolios
• Strong negotiation and relationship management skills
• Demonstrated ability to resolve complex operational issues

Success Measures

• Reduction in aged receivables
• Cash recovery performance
• Escalation resolution effectiveness
• Broker satisfaction
• Offshore support effectiveness

SALARY: The estimated salary range for this position is $ 90,000.00 - $100,000.00 per year. This is a good-faith assessment of the salary range for this position only. In determining the actual salary within this range, MSIG USA will consider a candidate’s relevant experience, location, and other job-related factors.

Additional Benefits:
Healthcare and Retirement Benefits
Comprehensive medical, dental, and vision coverage
401(k) with a generous employer match and profit-sharing contribution
Wellness incentive program
Life and accidental death and dismemberment (AD&D) insurance
Flexible spending programs
Short-term and long-term disability plans

Additional Benefit Programs
Paid time off program
Paid charitable leave
Paid parental leave
Tuition reimbursement program
Personal insurance (auto/homeowners) discounts




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It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!

It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.

Invest in Your Future With Us

Each employee plays an important role which contributes directly to the success and continued growth of MSIG.

About Us

MSIG Holdings (U.S.A.), Inc. (MSIG) is a wholly owned subsidiary of the MS & AD Insurance Group Holdings, Inc. – one of the top ten property-casualty insurance groups world-wide. Our Group has capital in excess of $25 Billion, operations in more than 40 countries and nearly 40,000 personnel located globally.

MSIG in the U.S. is comprised of three insurance companies with licenses in all fifty states as well as Puerto Rico and the District of Columbia. These companies and five other subsidiaries, deliver state of the art risk financing programs, insurance products, risk engineering and claims management services that enable our clients to effectively and efficiently manage their risks. Our insurance companies share the A.M Best’s A+ XV Rating and Standard & Poor’s A+ Rating of our Japan-based parent.

Our clientele runs the gamut from small and mid-sized, sole-proprietorships, partnerships and corporations, up to some of the largest and most sophisticated multinational corporations operating in the U.S. and globally.

The vast majority of clients seek our support related to Commercial Lines insurance products including Commercial Property and Liability Insurance products. However, through our subsidiary – Seven Hills Insurance Agency, LLC. – we are able to provide Personal Lines Insurance products including homeowners, renters, automobile, etc.

Specialties:

All Risk Property, Commercial Liability, Automobile, Workers Compensation, Management Liability, Marine, Excess & Umbrella, Claims Management, Risk Engineering services, etc.