Senior Brand & Consumer Advisor with German(full time OR part time)

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Job Description

Ready to shape consumer experiences for some of the world’s most iconic brands?

Join P&G and represent leading consumer goods brands like Ariel®, Pampers®, Gillette®, Oral-B®, Pantene® for the German market.

If you’re passionate about communication, problem-solving, and creating positive consumer experiences, this role is for you!

What You’ll Do

• Engage & Listen: Understand consumer concerns with empathy and professionalism.

• Resolve Issues: Manage complaints efficiently, collaborating with team leaders for timely solutions.

• Document & Improve: Keep accurate records and suggest process improvements to enhance the consumer journey.

• Follow Through: Ensure cases are resolved and consumers stay informed.

• Learn & Grow: Participate in training sessions and support onboarding of new team members.

• Feedback Implementation: Suggest improvements to enhance consumer care services and streamline processes, drawing from previous experience in process optimization.

Job Qualifications

Availability required:

• 8h/day for full-time roles
• Minimum 4h/day for part-time roles (in the first 2 months you will have to attend full- time training, then will become part time)- language bonus prorated

• Excellent verbal and written communication skills in English & German are required
• Bachelor’s degree / Master’s degree
• Proven experience in customer service or consumer care role/handling complaints
• Passion for consumer care and a genuine desire to help.
• Strong problem-solving skills and the ability to think critically under pressure.
• Ability to work collaboratively in a team-oriented environment while also being self motivated.

Why Join Us?

🌍 Market Leader Stability: Represent a trusted global company with long‑term business strength and loved- brands
💰 Competitive Salary & Benefits: Receive market‑leading compensation and meaningful benefits and language bonus
🤝 People‑Centric Environment: Work in a supportive, inclusive culture where you truly matter and grow
🌱 Work‑Life Balance & Wellbeing: Enjoy flexibility and holistic wellbeing programs designed for different life stages

What’s in It for You - our Benefits

• Competitive salary package, annual bonus and vacation bonus
• 🌐Rare language pay benefit: 1800 RON gross/month
• Private medical insurance & life insurance & 24 Hours Accident Insurance
• Stock Ownership Plan - You have the opportunity to buy P&G shares quoted on the New York Stock Exchange to participate in the profits of the Company and the company will match part of the investments
• Flexible working schedule & Hybrid Work from Home/Work from Office option
• Meal allowance and access to our private canteen
• Flex Benefits Fund allows employees to customize their benefits according to their unique situations, aspirations, and life stages. You can allocate flexibly for your Mental, Financial, Physical, and Work-Life Wellbeing (e.g., sports, dental, public transportation support, cultural events, books & study materials, kids care expenses, pet care, etc)
• Access to a variety of learning and development platforms, including Bookster, Go1 Self Learning platform with thousands of courses, instructor led trainings, etc.
• Fresh fruits every day in the office
• Employee Assistance Program – confidential expert guidance and specialist support on any work, wellbeing, emotional, financial, physical or family issue.

The above benefits are granted under the conditions of the collective labor agreement applicable, and P&G internal policies.

Application Process

Apply Online: Submit your CV through our career portal.

Screening: Our Talent Acquisition team will review your application and contact you if shortlisted.

Assessment: You may be invited to complete an online test and a phone call for language skills.

Interviews: Participate in virtual or in-person interviews with the hiring team.

Offer & Onboarding: Successful candidates will receive an offer and join our onboarding program.

We aim to keep the process transparent and efficient. You’ll receive updates at every stage. For more details check out: https://www.pgcareers.com/global/en/hiring-process

About P&G

We produce globally recognized brands like Ariel®, Pampers®, Gillette®, Oral-B®, Pantene®, and more. With operations in 70+ countries, we’re committed to diversity, inclusion, and equal opportunity. Learn more at http://www.pg.com.

At P&G #weseeequal

We are an equal opportunity employer and value diversity at our company.

At P&G we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please click here if you require an accommodation during the application process. Please make sure to wait to hear back from us regarding your accommodation before proceeding with the online assessment, we thank you in advance for your patience.

P&G is committed to fair pay, transparent compensation principles, and a diverse and inclusive workplace. The stated salary range applies to this role and is established using objective criteria, such as job scope, level, and relevant market benchmarks. The final offer within this range will be determined based on the candidate’s experience, skills, and qualifications.

At P&G, salaries are based on a comprehensive evaluation process including relevant experience and qualifications credited within our salary ranges. Total rewards may include base salary, variable compensation (where applicable), and benefits. As part of our commitment to provide a superior employee experience, we offer a comprehensive and competitive Total Rewards package that contributes to employees feeling Valued and Rewarded.

Compensation is reviewed regularly and may evolve based on performance, impact, role scope, and market range changes, in line with company policy and local regulations, with future earning potential extending beyond the posted range depending on impact.

*Subject to applicable taxes

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P&G was founded over 180 years ago as a simple soap and candle company. Today, we’re the world’s largest consumer goods company and home to iconic, trusted brands that make life a little bit easier in small but meaningful ways. We’ve spanned three centuries thanks to three simple ideas: leadership, innovation and citizenship.