Senior Business Analyst

The opportunity

If you've spent years as a Business Analyst in complex organisations know your way around technical and process work then read on.

Chubb Life is aiming to be New Zealand's number one life insurer, and better processes and systems are a big part of getting there. As Senior Business Analyst, reporting to the Business Analysis Lead, you'll work across several projects at once, from mapping how a process really runs to writing the technical requirements behind the fix.

We're a lean team. Nobody hands you a stakeholder map or tidy requirements. You start the conversations, find your way around and make things happen.

Why this role

You'll work across process and technical, multiple projects and every level of the business, including senior leaders. Your work will be seen, and you'll be expected to use AI in how you deliver it.

Location Wellington

Role Type Full time, Permanent

Work Style Hybrid

What you’ll own

• Mapping processes and customer journeys to find what needs fixing
• Eliciting requirements and turning them into solutions that work
• Defining the MVP with detailed acceptance criteria
• Leading project work in an agile, multi discipline team
• Running stand ups, story writing, sprint planning and retros
• Agreeing priorities with stakeholders at every level

• Lead requirement elicitation workshops and capture detailed functional and non‑functional specifications.
• Translate business objectives into clear, actionable user stories and acceptance criteria.
• Collaborate with the Product Owner to maintain and prioritise the product backlog.
• Facilitate cross‑functional communication between business units, IT, and external partners.
• Conduct impact analysis, risk assessments, and feasibility studies for proposed changes.
• Ensure solutions comply with New Zealand insurance regulations and Chubb governance frameworks.
• Support sprint planning, review, and retrospective activities within an Agile environment.
• Develop and maintain documentation, including process maps, data models, and test plans.
• Monitor delivery performance, track key metrics, and report progress to senior leadership.
• Mentor junior analysts and contribute to continuous improvement of analysis practices.

What you’ll bring

• 5+ years as a Business Analyst
• Financial services experience, whether insurance, banking or finance
• Experience in a global matrix organisation
• Strong process analysis and technical BA skills
• A track record across multiple projects in a large, complex organisation
• Confidence to influence senior leaders and people you don't manage
• Agile experience and fluency using AI in your daily work

What success looks like

• Improvements get delivered, not just documented
• Requirements are clear enough that the build is right first time
• Senior leaders come to you early
• The team delivers faster because

Why join us

• Join a business with ambition, energy, and a clear direction
• Grow your career in an environment where contribution is recognised and strong performance matters

What we offer

• Flexible & Hybrid working

• Group Life, Trauma, Income, Healthcare and Travel Insurance

• Additional annual leave

• Kiwisaver paid on top of base salary

• Annual Bonus

• Stock Purchase options

• Wellbeing subsidy and partner discounts

• Endorse my cause & payroll giving

How we work

Our values shape how we work and what we look for in our people:
Teamworkwe back each other and work together to get the best outcome
Integrity we do the right thing and hold ourselves to high standards
Customer focus we keep customers at the heart of our thinking and decisions
Exceed we aim high, move with purpose, and deliver beyond expectations
Respect we value people, perspectives, and the contribution everyone brings

About Chubb Life NZ

Chubb Life Insurance New Zealand Limited is one of the country’s leading life insurers. Formerly known as Cigna, we’ve been operating in New Zealand for more than a century and are committed to being there for our customers when they need us most.

Learn more about Life at Chubb

https://www.chubb.com/nz-en/about-chubb/chubb-life-in-new-zealand/join-us.html

Applications are reviewed as they are received, and as such, the role may close prior to the deadline date.

#ChubbLifeNewZealand