Senior Business Analyst

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Senior Business Analyst

Department: Informatics; Product

Location: Pittsburgh, PA (Hybrid)

Classification: Exempt

Status: Full-Time

Purpose

The Senior Business Analyst manages requirement elicitation and problem identification, recommends solutions, performs data analysis, assists cross-functional facilitation, and processes design work to support the successful execution of key initiatives associated with the building of new workflow systems and processes. This position communicates with senior stakeholders for gathering requirements, works with resources to create project plans, epics, features and user stories, coordinates with development teams on day-to-day activities, validates deliverables to confirm if they meet business requirements and communicates with stakeholders to provide meaningful updates.

Responsibilities

• Leads and manages the implementation of strategic initiatives from discovery to launch and ensure sustainability and scalability of new capabilities and processes
• Leads the development of workflow options with the insight on future technology integrations to enable a long-term strategy
• Acts as a main liaison between the business, project managers, and technology team to collaboratively design, develop, and implement IT solutions and strategic initiatives
• Independently understands current state business processes to elicit and translate business needs into documented business and technical requirements
• Analyzes and segments complex business problems and workflows into meaningful components that are understandable by various levels to create business and technical requirements
• Understands user workflows with an eye for automation and user-experience improvement
• Leads process improvement and efficiency projects, partnering as appropriate with the clinical, operational, and finance teams to develop insights and tangible action plans
• Creates epics, features and user stories based on requirements and aligns to process improvements and workflow system revisions
• Develops and tests hypotheses using data and analysis to solve problems and create efficiencies
• Understands dataflows from different sources, existing and new (API's, SharePoint, ADO, Third Party Tools, etc.)
• Translates data and information to facilitate a general understanding of the workflows within and between processes and applications
• Assess critical enterprise-wide processes, and makes proposals for strategic improvements supported in analysis, to achieve the best outcome for the organization
• Gathers, synthesizes, and delivers qualitative and quantitative feedback from stakeholders to leadership to improve alignment

Required Qualifications

• Bachelor’s degree in business, computer science, technology, or related field
• 5-7+ years of IT business analysis experience in the healthcare industry
• 5-7+ years of demonstrated business process analysis and/or project management experience
• Strong ability to interpret needs and translate them into business and technical requirements
• Ability to translate technical language into output that can be more broadly understood at any level and for any business partner
• Experience implementing new systems and processes
• Strong solution-oriented approach to problems, leveraging analytical and critical thinking
• Excellent interpersonal, presentation and communication skills (written and verbal)
• Knowledge and experience with Scrum/Agile and Waterfall methodologies
• Proficient with Microsoft Office, especially PowerPoint and Excel
• Strong work ethic and track record in achieving business goals and on-time deliverables
• Self-starter who will take initiative and be proactive when there are multiple priorities

Preferred Qualifications

• Pharmacy or Specialty Pharmacy experience
• Proficient with software development management tools like Jira or AzureDevOps
• Proficient with project management tools like MS Project or SmartSheets
• Previous experience in a health care setting with payors/providers
• Experience working with SQL
• CSPO, CSM, PMP or other related project management / agile certification

Understanding and appreciation of processes/procedures and governance required to lead projects and programs

Work Environment

This job functions in a professional home or office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading or working with various forms of data for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits:

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!

Equal Opportunity:

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.