Senior Business Analyst

• Minimum 5+ years of business analysis experience.
  
  
• Ability to independently perform business analysis activities with minimal supervision.
  
  
• Ability to instruct and mentor others in business analysis responsibilities.
  
  
• Strong knowledge of industry standards and best practices in business analysis.
  
  
• Ability to identify opportunities and contribute improvements to business analysis practices.
  
  
• Experience with requirements elicitation, prioritization, validation, and documentation.
  
  
• Experience preparing business and functional specification documents.
  
  
• Strong communication, analytical, and problem-solving skills.
  
  
• Ability to work with business stakeholders, development teams, project managers, and vendors.
  
  

• Gather, analyze, prioritize, validate, and document business and system requirements.
  
  
• Lead business meetings and stakeholder interviews to identify business needs.
  
  
• Document business process changes and recommend process improvements.
  
  
• Prepare business requirements, specification documents, and supporting project artifacts.
  
  
• Participate in application updates, upgrades, and project scope discussions.
  
  
• Analyze federal and state requirements and technical specifications to identify applicable business requirements.
  
  
• Identify additional PennDOT-specific requirements through stakeholder discussions.
  
  
• Serve as a liaison between development teams and business stakeholders to resolve issues.
  
  
• Coordinate with business areas and contracted vendors to ensure timely delivery of requested enhancements.
  
  

• Develop and update test management plans.
  
  
• Create and maintain User Acceptance Testing (UAT) scripts.
  
  
• Support UAT and other testing activities for DVS application releases.
  
  
• Create test records and execute test scenarios.
  
  
• Perform accessibility testing and validate conformance with applicable standards.
  
  
• Document testing outcomes, identify gaps, and report defects and system issues.
  
  
• Troubleshoot system errors identified during testing.
  
  
• Collaborate with development teams and stakeholders to ensure timely issue resolution.
  
  
• Capture screenshots and maintain supporting evidence after executing test scenarios.
  
  
• Review system outputs, correspondence, and other deliverables as part of testing.
  
  
• Compile testing documentation into Test Plans and Outcomes Reports.
  
  

• Support implementation activities surrounding DVS application releases.
  
  
• Assist with go-live planning and execution.
  
  
• Track and communicate implementation schedule changes.
  
  
• Update project documentation based on implementation outcomes.
  
  
• Maintain work products and track modifications through established documentation change management processes.
  
  
• Prepare Implementation Outcome Reports, including:
  
  
  • Session notes.
    
    
  • Required updates to previously developed project documentation.
    
    
  • Recommendations for subsequent go-live planning.
    
    

• Coordinate meetings with project managers, business teams, vendors, and development teams.
  
  
• Prepare meeting agendas and minutes.
  
  
• Conduct stakeholder interviews and requirements-gathering sessions.
  
  
• Provide regular status reports to executive management, business areas, and vendors.
  
  
• Communicate project progress, issues, defects, and enhancement activities.
  
  
• Research user-reported system issues and recommend improved business processes or workarounds.
  
  
• Provide Driver's License and Control (DL&C) production support.
  
  

• Maintain business requirements, specifications, test documentation, and implementation artifacts.
  
  
• Ensure work products are reviewed by stakeholders and updated based on feedback.
  
  
• Follow established documentation and change management processes.
  
  
• Understand and contribute to applicable digital accessibility regulations and standards.
  
  
• Maintain an understanding of PennDOT business processes and relevant federal and state requirements.
  
  

• 5+ years of business analysis experience.
  
  
• Ability to independently perform business analysis responsibilities.
  
  
• Ability to guide, instruct, and mentor other team members.
  
  
• Mastery of industry standards and best practices.
  
  
• Ability to recommend and contribute improvements to business analysis processes.
  
  

• Local Candidates Preferred: Candidates local to the Harrisburg, PA area are strongly preferred.
  
  
• Work Arrangement: First month 100% onsite for training; afterward, 3 days onsite and 2 days remote per week.
  
  
• Office Location: The Keystone Building, Harrisburg, PA.
  
  
• Interview: One-hour virtual interview via MS Teams.
  
  
• Interview Identity Verification: Candidate must present a valid photo ID to the camera at the beginning of the interview and pan the camera 360 degrees around the room to confirm they are alone.
  
  
• Work Hours: 40 hours per week.
  
  
• Contract Funding: Currently funded through 06/30/2027. Additional funding may be available, subject to approval and project needs.
  
  
• Government Equipment Restriction: Government equipment is strictly prohibited from being taken or used outside the United States. Violation will result in immediate termination and ineligibility for rehire within the program.
  
  
• RTR: Use 06/30/2027 as the contract end date.

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