Senior Business Analyst - Hybrid

We are Pegasus Airlines!

We are Pegasus. We represent the new generation in Turkish aviation. With our motto: Everyone has the right to fly, we inspire our guests to travel with low fares thanks to our business model.

As your digital airline, our guest-centric approach offers digital technologies and unique innovations that enhance the travel experience.

Today, we operate connecting flights to more than 56 countries across Türkiye, Europe, North Africa, the Middle East, Russia, and Central Asia. We have one of the youngest fleets in the world, with 129 aircraft and an average fleet age of 5.3 years as of 2026.

Are you ready to embark on your Pegasus career path as our Senior Business Analyst, flight number PC-2026?

Requirements

• Bachelor's or Master’s Degree in Management Information Systems, Computer Engineering, Electronics Engineering, Industrial Engineering, Mathematics, Business Administration or related fields is preferred
• Minimum 4 years of experience as a Business Analyst, Technical Product Owner and/or Project Manager; experience with high-volume e-commerce platforms, digital products or product development is a plus
• Ability to translate customer and business needs into clear business and product requirements, user stories, acceptance criteria, process flows and test scenarios
• Practical knowledge of Artificial Intelligence, Generative AI and Agentic AI, with hands-on experience using AI-assisted tools and agentic workflows for analysis, product discovery, process improvement, automation or rapid prototyping
• Ability to identify valuable AI and automation opportunities and translate them into business and product requirements, considering integrations with systems, APIs and data sources
• Knowledge of Agile/Scrum principles and familiarity with ITIL and Project Management practices
• Knowledge of IT architecture, integration layers and APIs, including SOAP and REST
• Experience with tools such as Jira and Confluence is a plus
• Strong communication, negotiation, analytical, critical-thinking and stakeholder-management skills, including experience working with remote colleagues
• A proactive, curious and outcome-oriented mindset, with the ability to identify opportunities, challenge existing approaches and take ownership from idea to measurable impact
• Excellent verbal and written communication skills in English

In this role, you will

• Build and launch new features and enhancements for Ancillary Products, ensuring quality throughout the product lifecycle and providing post-launch support and continuous improvement
• Contribute to the roadmap, quarterly planning and prioritization of Ancillary Products and related third-party integrations
• Analyze customer and business needs, define detailed requirements, design solutions considering usability, accessibility and customer experience, and prepare analysis documents, user stories, acceptance criteria and test scenarios
• Analyze product journeys, product performance and conversion funnels to identify friction points, improvement opportunities and new product ideas
• Identify opportunities to use AI, Generative AI, Agentic AI and automation to improve product journeys, internal processes, decision-making and product development
• Continuously improve business processes by combining customer needs, data insights and emerging technologies to create measurable business value
• Build strong partnerships with stakeholders across Commercial, Operations, Customer Support, Marketing, Finance and Legal, as well as external partners and development teams
• Contribute to initiatives ranging from new ancillary products and integrations to AI-enabled capabilities, automation and improvements to existing product journeys

What Pegasus Airlines can offer you

• Discounted domestic and international flight tickets that include first-degree family members, For a single candidate can add +1 person, Discounted flight with contracted airlines to destinations where there are no flights

• Private health insurance

• Food voucher

• Remote and flexible working hours on certain days according to a working model, allowance for remote working days

• Fun@Fly Social Activity Clubs (Social clubs such as theatre club, sailing, trekking, running, basketball, music, books, zumba, tennis, volleyball and football teams, e-sports team)

• Kindergarten opportunity for female employees (Istanbul, Izmir, Antalya)

• Performance-based bonus system

• Shuttle

Discover Pegasus Airlines!

Our Framework for a Sustainable Future prioritizes our impact on the environment and society, as well as economic development. We call our route Sustainable Future. By 2050, we aim to eliminate carbon emissions from our operations, and we are working towards this goal. We are proud of a rich governance culture that is developed through a perspective open to continuous improvement and the feedback of our stakeholders. We regularly and transparently share our targets and performance on these issues with the public.

Gender equality is at the foundation of our corporate culture. We are one of the pioneering airlines that have signed IATA's voluntary initiative "25by2025" to increase the representation of women in all areas of the aviation industry, including pilot, technician, and management ranks. We were the first airline in the world to join the UN Women's Empowerment Principles (WEPs) platform.

Listen to every different voice in our quest for a more equal tomorrow for future generations and we call our voice #PegasusHarmony 💛