Senior Business Analyst - Microsoft Dynamics CRM

Software International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US and Europe. We currently have an indefinite contract role as a Senior Business Analyst - Microsoft Dynamics CRM to work with our global SAP consulting client on a long term project for their large consumer packeged goods client. Senior Business Analyst - Microsoft Dynamics CRM Location: Montreal, QC (Hybrid) - 2 days remote/3 days onsite Type: Contract Duration: 12 months Start Date: Sep 01, 2025 Rate: $70-90 range but soem flexibility based on expectations The role will be hybrid (2 days remote / 3 days onsite in Montreal), and the selected candidate will be expected to lead workshops, document current and future-state processes, support CRM configuration and testing, and act as a liaison between business and technical teams. The project involves two major streams: A comprehensive analysis and redesign of our end-to-end operational processes across three North American sites. The implementation of a new Microsoft Dynamics CRM solution, which will be tightly integrated with the optimized business processes. We are seeking a Senior Business Analyst with: A minimum of 7 - 10 years of experience in manufacturing environments. Proven expertise in business process modeling, CRM/ERP implementations (preferably Microsoft Dynamics), and stakeholder engagement. Strong analytical and documentation skills, with the ability to operate in both structured and agile settings.