Senior Business Analyst – ROI & Customer Impact

The Listo team is seeking a highly analytical Business Analyst, technically strong, and able to turn operational data into clear business insights, ROI models, and customer-facing reports. You will work across Product, Customer Success, Operations, Sales, and Leadership to understand how Listo is performing at customer sites and how to prove its value. The right person asks the right questions, structures ambiguous problems, and figures out what needs to be done without waiting for step-by-step instructions. Remote · Full-time · Advanced English required ABOUT LISTO Listo is a real-time operations platform for large venues, stadiums, arenas, and hospitality environments. We help frontline teams and operators coordinate faster, respond to issues in real time, and improve the guest experience during high-volume events. WHAT YOU'LL DO → ROI models. Build ROI models and business cases for customer rollouts. → Data analysis. Analyze large operational datasets to identify trends, patterns, bottlenecks, and opportunities. → Impact reports. Create customer-facing impact reports that explain the value Listo is delivering. → Before vs. after. Compare pre-rollout and post-rollout performance wherever data is available. → Metrics design. Define the right metrics: customer success, operational efficiency, staff performance, response times, task completion, and adoption. → Cross-functional. Partner with Product and Engineering to improve tracking, dashboards, and reporting. → Internal tools. Build internal tools, templates, and frameworks for repeatable ROI analysis. → Customer calls. Speak directly with US-based customers to collect assumptions, validate data, and present findings. → Sales enablement. Support Sales and Customer Success with quantified value stories and customer-specific business cases. WHAT WE'RE LOOKING FOR → 4+ years as a Business Analyst, Data Analyst, or similar → Strong experience analyzing business or operational data → Advanced Excel / Google Sheets + solid SQL skills → Proven experience building ROI models, business cases or impact reports → Advanced English — written and spoken (client calls with U.S. teams) → Ability to work independently on ambiguous problems → High attention to detail and strong communication skills NICE TO HAVE → Experience in B2B SaaS or with enterprise customers → BI tools: Tableau, Power BI, Looker, Metabase, or similar → Background in hospitality, stadiums, workforce management, field operations, logistics, or facilities → Experience creating executive-level reports or customer-facing presentations → Prior work with Customer Success or Sales teams This role has real scope. You'll shape how Listo proves its value to customers — building frameworks that don't exist yet, defining metrics from scratch, and sitting on calls that influence renewals and expansion. If you need a fully defined playbook to get started, this probably isn't the right fit. If you thrive on ambiguity and own your output end to end, we'd love to hear from you.