Senior Business Consultant

Hi, we’re PEXA! We know you’ll Google us before applying, so let’s keep this brief. PEXA revolutionised the way that property is settled in Australia, turning a paper-based process into a digital one. Our solution is a world-first, with over 500 people across Australia and an expanding international team, we’re helping 20,000+ families into their homes each week. We’re passionate about solving problems for our customers – always striving to set the standard for how property is bought and sold. Being awarded as one of the best places to work in Australia is a recognition of our culture and commitment to innovation, customers and our community. We’re growing fast, that is where you come in. We believe our success in Australia is worth sharing and that our proven technology will advance how the UK buys and sells homes. Establishing ourselves within the UK in late 2020, we are committed to collaborating with lawyers, conveyancers, lenders, government and the property industry, to set the new standard for both remortgages and buying and selling property. We're looking for an experienced and commercially minded Senior Business Consultant to join our UK Client Delivery team. This is a unique opportunity to play a leading role in shaping how lenders, conveyancers and industry partners adopt innovative digital solutions that improve customer outcomes and transform the property transaction experience. As a Senior Business Consultant, you will leverage your deep expertise in UK mortgage lending, conveyancing and digital transformation to lead complex customer engagements from pre-sales discovery through to implementation, go-live and ongoing optimisation. Acting as a trusted advisor to senior stakeholders, you will help customers define their transformation vision, design future-state operating models and realise measurable value through adoption of PEXA's platform and broader group services. You will also play a key leadership role internally, driving continuous improvement across our delivery frameworks, methodologies and customer engagement approaches as we scale our UK operations. What You’ll Be Doing Leading Strategic Customer Engagements Own end-to-end consulting engagements, ensuring exceptional quality and alignment with customer and PEXA strategic objectives. Build trusted relationships with senior customer stakeholders, becoming a valued partner rather than a vendor. Represent PEXA at customer forums, industry events and executive-level engagements. Driving Pre-Sales and Solution Design Lead discovery workshops and scoping engagements with C-suite and senior operational stakeholders. Deliver compelling, insight-led product demonstrations. Support the development of business cases, value propositions and transformation roadmaps. Facilitate detailed design workshops to understand customer processes, operating models and strategic goals. Design scalable, robust solutions that maximise value realisation from PEXA adoption. Supporting Successful Delivery Provide delivery assurance throughout customer programmes, working closely with Client Delivery Managers and cross-functional teams. Identify and manage key risks, dependencies and stakeholder expectations. Champion best practice across scope, design, testing and readiness activities. Ensure high-quality outputs that support both customer outcomes and internal knowledge sharing. Driving Continuous Improvement Partner with customers post go-live to identify optimisation opportunities and benefits realisation initiatives. Provide market and customer insights that influence PEXA's product strategy and roadmap. Contribute to the evolution of consulting frameworks, methodologies and delivery standards. Developing Others Mentor and support colleagues across the Client Delivery team. Provide leadership across cross-functional initiatives and, as the business grows, potentially lead a multidisciplinary team. What You’ll Bring You are an experienced consultant and transformation leader who combines deep industry expertise with strong commercial acumen and exceptional stakeholder management skills. Experience Significant experience within the UK property industry, ideally across mortgage lending, conveyancing or related sectors. Experience in consulting, advisory or transformation leadership roles. Proven track record delivering large-scale digital and operational transformation programmes. Significant experience leading pre-sales activities, including solution shaping, business case development and executive stakeholder engagement. Strong understanding of the full product lifecycle, from product delivery and implementation through to operational support and continuous improvement. Experience working across Agile and Waterfall delivery methodologies. Demonstrated success leading cross-functional teams, with or without formal line management responsibility. Experience working with international teams across multiple time zones is advantageous. Skills & Capabilities Exceptional communication and presentation skills, with strong attention to detail. Outstanding stakeholder management and influencing capabilities at executive and operational levels. Ability to navigate ambiguity and bring clarity to complex challenges. Strategic thinker with strong analytical and problem-solving skills. Excellent organisational and prioritisation skills, capable of managing multiple concurrent initiatives. Customer-first mindset with a focus on delivering measurable business value. High levels of integrity, resilience and professional maturity. Comfortable representing PEXA externally and engaging with industry bodies and market participants. Key Skills Exceptional communication and stakeholder management skills Strategic thinker with strong analytical and problem-solving ability Comfortable navigating ambiguity in a fast-paced environment Highly organised with the ability to manage multiple priorities Customer-first mindset with a focus on delivering measurable value Confident representing PEXA externally and engaging with industry stakeholders Why become a PEXArian? Great question! Being a PEXArian is so much more than just a job. We’re a passionate, motivated and unashamedly enthusiastic bunch at PEXA – we love what we do and we’re proud to admit it! Creating brilliant experiences for our members and their clients wouldn’t be possible without ensuring we deliver an exceptional employee experience. Here’s a snapshot of what your life at PEXA could look like: Your wellbeing: Enjoy four Wellness Days across the year to rest and recharge, plus 24/7 personal safety, medical and mental health support through Sonder. You’ll also receive an £800 Health Flex Pot to spend on health options, alongside access to a digital GP, mental health and nutrition consultations, and support with eye tests and glasses. Your growth: Grow your skills and shape your career through PEXA Academy and LinkedIn Learning. You’ll also have up to five days’ paid study leave each year for relevant courses. Your rewards: Our reward and recognition benefits include performance-based incentives, the PEXA OwnIt Equity Plan for eligible employees, PEXA Impact Awards and a £500 employee referral bonus. You’ll also have access to discounts through Perkbox and Get Active. Your family: Eligible permanent employees with at least 12 months’ continuous service can receive up to 20 weeks’ paid maternity or adoption leave and up to four weeks’ paid paternity leave, in addition to statutory entitlements. You’ll also have access to support for family and life events, including family grief counselling, discounted legal services and UK-registered veterinary advice. Your work/life blend: We know that work is just one aspect of your life – we want to help you create your ideal work/life blend, rather than squeezing in life around work. Our hybrid approach combines regular in-office connection with working from home. You may also be able to work remotely from an approved country for up to two weeks every six months and purchase up to four additional weeks of annual leave each year. Your opportunity to give back: Use your paid Volunteer Day to support a cause that matters to you and enjoy events throughout the year that bring PEXArians together to connect and celebrate. Sounds like you? We at PEXA are ready so if this role sounds like you apply today. To be conducted as part of post offer employment checks: The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at [ Cifas ]. GDPR Compliance Digital Completion UK Limited (trading name “PEXA”), Optima Legal Services Limited (trading name "Optima Legal") and Smoove Limited (a holding company which comprises of the following wholly owned trading Subsidiary companies: United Legal Services Limited, Legal-Eye Limited, and Amity Law Limited) are all owned directly by DigCom UK Holdings Limited, which is a wholly owned Subsidiary of PEXA Group Limited in Australia (ACN 140 677 792; ASX: PXA) (referred to collectively as “PEXA Group”). When we process your applicant personal data for recruitment purposes, we do so as a controller. If as part of the recruitment process, we share your personal data with another company within the PEXA Group, that company may process your personal data as either an independent controller or, in certain circumstances, a joint controller. By applying for this role, you consent to us processing your personal data in accordance with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, and further information can be found in our privacy notice https://pexa.co.uk/applicant-policy/ . #PEXAUK