Senior Business Operations Analyst

Sedona Digital is a leading provider of IT Consulting and Services, specialising in Cloud Solutions, Software Engineering, Security, and Data & AI. We partner with enterprises to optimise their technology estates, delivering flexible engagement models ranging from augmentation to outcome-based projects and managed teams. As part of our continued growth, we are seeking a Business Operations Analyst to strengthen operational efficiency and support the smooth execution of core business processes. This role is focused on improving cross-functional workflows, maintaining high-quality data across key systems, and ensuring critical operational activities are delivered accurately and on time. You will play a central role in enabling scalable processes, supporting internal teams with business-as-usual operations, and driving continuous improvement across systems, reporting, and operational practices. Who We Are At Sedona, we thrive on solving complex challenges. By blending design, engineering, and analytics, we help organisations harness the power of technology to create innovative digital experiences and shape their future. Your Role at Sedona Digital The Senior Business Operations Analyst plays a key role in improving operational performance, data quality, and cross-functional effectiveness across Sedona Digital. The role combines business analysis, process optimisation, operational governance, and systems improvement, using data and business insight to identify gaps, recommend solutions, and drive scalable improvements. You will own and analyse key operational processes, translate business requirements into effective workflows and system enhancements, and partner with stakeholders across the organisation to improve efficiency, control, and decision-making. Key Responsibilities Intake & Workflow Administration : Manage operational intake and workflows to ensure timely, accurate, and efficient execution. Manage requests end-to-end, ensuring correct setup and adherence to agreed turnaround times. Business as Usual (BAU) Responsibilities : You will support internal teams with BAU activities, help monitor key operational metrics, escalate risks or inefficiencies, and contribute to reporting and dashboards that inform decision-making and performance improvement. Operational Efficiency & Process Improvement : You will map, document, and optimise business processes, identify bottlenecks, and introduce scalable solutions. This includes defining and embedding SOPs and supporting change management initiatives as new tools, systems, and processes are introduced. Data Management & Systems Support : You will ensure data accuracy and completeness across key systems, manage and validate data within Microsoft Dynamics 365 Business Central, and support ongoing system enhancements, including participation in UAT for new features, dashboards, and supporting tools. Cross Functional Coordination : Act as a central point of coordination across teams to support alignment and delivery. You will collaborate across business functions to align operational needs acting as a communication bridge for cross functional initiatives and providing training and support to teams using operational systems. New Process & Operational Design : You will partner with teams to improve processes, address data or operational issues, and ensure the business can scale without disruption. To excel in this role, you should have: 5 years in business operations, business analysis or project management role. Experience in a fast-paced or high-growth environment is a plus. Experiences IT Services organisation preferable Experience with Microsoft Business Central (or other ERP systems) Experience with CRM, workflow management and ITSM (HubSpot, Jira, ServiceNow). Familiarity with project management process and tools Experience with Data visualisation platforms like Power BI. Proficiency in spreadsheets (Excel) Strong analytical, critical-thinking, and problem-solving abilities. Excellent written and verbal communication skills. Ability to collaborate across departments and work with multiple stakeholders. High attention to detail and ability to manage multiple priorities. Skilled in process mapping and operational documentation. Remote/home working Opportunity to work in a rapidly growing scale-up organisation Medical insurance given after probation period Ongoing learning and development opportunities Holiday allowance in line with local legislation Competitive compensation package Performance - based bonus Fun budget for team events