Senior Business Process Automation Engineer - Remote

Tower Hill Insurance Group has an exciting opportunity for a talented Senior Business Process Automation Engineer who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry.

The Senior Business Process Automation Engineer designs, develops, and supports enterprise automation solutions incorporating RPA, API-based integration, AI-assisted workflows, and emerging automation technologies. This role applies advanced technical expertise to deliver scalable and maintainable automation solutions, supports automation standards and reusable components, and collaborates with business and technology partners to translate process improvement opportunities into reliable solutions. This position mentors junior engineers and contributes to automation governance, platform improvement, and operational excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Design, develop, test, and deploy automation solutions to integrate applications, APIs, databases, and AI services while meeting scalability, reliability, and maintainability requirements.
• Develop browser-based and application-based automations using appropriate frameworks such as UiPath, Playwright, Selenium, and related tools.
• Evaluate technical trade-offs between API-first integration, UI-based automation, and workflow orchestration approaches for assigned solutions.
• Apply OCR, document intelligence, and AI/ML services to business process automation use cases where appropriate.
• Contribute to automation architecture, standards, and best practices for RPA, API integration, and AI-assisted workflows, ensuring solutions align with established standards.
• Support Center of Excellence practices by developing reusable components, documentation, templates, and patterns to improve delivery consistency across automation projects.
• Assist with automation opportunity assessment, solution estimation, and benefit analysis for moderately complex initiatives.
• Support modernization initiatives involving cloud-native orchestration, integration services, and automation platform enhancements.
• Support UiPath Orchestrator and related automation infrastructure, including monitoring, incident troubleshooting, job scheduling, package promotion, and environment health checks.
• Investigate production issues, perform root cause analysis, and implement corrective actions to improve automation stability and performance.
• Monitor bot performance metrics, error rates, and operational trends, recommending improvements to reduce failures and improve throughput.
• Support deployment, release management, and operational readiness activities for automation solutions.
• Work with business stakeholders to understand process requirements, document current and future-state workflows, and translate requirements into automation designs.
• Contribute to team knowledge sharing, technical documentation, and training materials for automation tools, frameworks, and support processes.
• Mentor junior automation engineers through code reviews, technical guidance, troubleshooting support, and sharing of best practices.
• Promote adherence to development standards, testing practices, and operational support procedures.
• Collaborate with infrastructure, security, compliance, and application teams to ensure automation solutions meet operational, data governance, and security expectations.
• Communicate project status, risks, dependencies, and production support updates to business and technology stakeholders.
• Participate in vendor evaluations, proof-of-concept efforts, and technology assessments as needed.

ADDITIONAL DUTIES

This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

Bachelor’s Degree in Computer Science, Information Systems, or related field required. Master’s Degree preferred.

EXPERIENCE

Minimum of five (5) to seven (7) years of relevant work experience required, including the following:

• Minimum of four (4) years of hands-on experience with enterprise RPA platforms (UiPath Orchestrator, Studio, Unattended/Attended Robots) with demonstrated experience designing, developing, deploying, and supporting production automation solutions.
• Minimum of two (2) years of software design, programming, and testing experience with .NET, C#, JSON, XML, SQL (PostgreSQL, MSSQL), or comparable technologies used in automation delivery.
• Experience mentoring junior engineers, supporting code reviews, sharing automation best practices, and contributing to technical documentation and training materials.
• Experience designing and implementing REST API integrations and evaluating API-first versus UI-based automation approaches.
• Demonstrated experience building browser-based automations using Playwright, Selenium, or similar frameworks.
• Experience with cloud platforms (AWS, Azure, or GCP), including orchestration or integration services such as Lambda, Step Functions, Logic Apps, or comparable services.
• Hands-on experience or working knowledge of AI/ML integration in automation workflows, including OCR, document intelligence, and LLM-based intelligent automation.
• Strong understanding of software architecture principles, design patterns, SDLC methodologies, Agile delivery, DevOps practices, CI/CD pipelines, and automation testing frameworks.
• Experience supporting enterprise automation platforms and production environments.

CERTIFICATIONS

UiPath Certified Professional (UCP) or equivalent RPA certification and/or AWS Solutions Architect Associate or similar cloud certification preferred.

LICENSES

N/A

*Tower Hill currently operates in a hybrid work environment and may consider candidates located outside of our established office locations. We are presently open to hiring in the following states CT, FL, GA, IA, IN, KY, MI, MS, NC, OH, SC, TN, TX, VA, WV.

Applicants must be legally authorized to work in the U.S. without the need for current or future visa sponsorship.

Preferred work arrangement hybrid on-site, but remote candidates will be considered based on qualifications and experience.

BENEFITS

• Medical
• Dental
• Vision
• Life & Disability Insurance
• 401(k)
• Health Savings Account
• Accident, Critical Illness and Hospital Indemnity
• Pet insurance
• Paid time off & Holiday pay

We offer competitive pay and benefits, and well-being programs to support you and your family. For more information about our company, careers and Total Compensation visit: Total Compensation - Tower Hill Insurance (thig.com)

Tower Hill Insurance is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to hrdepartment@thig.com and let us know the nature of your request and your contact information.

All applicants will receive an acknowledgement that their application has been received. Candidates will not receive status updates regarding their application; however, those candidates selected for further consideration will be contacted by Human Resources.