Senior Business Solutions Manager

Job Description

Purpose of the job

The Business Solutions Sr. Manager plays a critical commercial role in shaping and accelerating growth opportunities across the region. This role partners with country leadership, sales, account management and cross-functional subject matter experts to identify client needs, define compelling value propositions and develop solutions that drive revenue growth, strengthen client relationships and deliver measurable commercial impact for both clients and Collinson.
We are looking for a commercially minded problem solver with a strong growth mindset who thrives in client-facing environments and can translate market insight, client challenges and strategic priorities into scalable solutions. As a key partner to both clients and internal teams, this role is instrumental in supporting new business wins, expanding existing accounts and increasing Collinson’s market relevance in EMEA.

Key Responsibilities

The Business Solutions Sr. Manager is a strategic growth partner for the region, responsible for shaping commercially compelling client solutions across the Financial Services and Travel sectors. Working closely with product, data and delivery teams, the role helps convert market opportunity into scalable propositions, stronger client value stories and revenue-generating outcomes.
• Develop scalable commercial best practices, tools and solution frameworks that improve win rates, strengthen value articulation and support growth across the business.
• Enable business development and account teams with insight-led propositions, strategic narratives and best-practice solution approaches that help unlock new revenue opportunities.
• Partner with regional and market commercial teams to identify, size and prioritise growth opportunities, build business cases and shape go-to-market strategies for key sectors, markets and clients.
• Work with Product, Data and Technology teams to shape market-ready propositions and right-sized solutions that strengthen competitive differentiation and support commercial success.
• Support strategic sales pursuits and complex opportunities by shaping solution responses, value propositions, commercial narratives and proposal content for non-standard or high-value deals.
• Support account growth by partnering with account management teams on strategic client interventions such as workshops, CVP development and QBRs that deepen relationships, expand share of wallet and position Collinson more strongly in-market.
• Build internal and external thought leadership that strengthens Collinson’s market position, supports client conversations and creates demand around loyalty, customer engagement and future growth opportunities.

Knowledge, skills and experience required

1. 10+ years of experience in commercial, business solutions, consulting, loyalty, CRM or digital marketing environments, ideally with exposure to client-facing or growth-focused roles.
2. Strong understanding of how client value propositions are built, with experience translating client needs, market insight and commercial objectives into compelling solution narratives and growth opportunities.
3. Experience developing customer engagement, loyalty or client growth strategies, with the ability to shape propositions that support new business acquisition and account expansion.
4. Demonstrated ability to use data, insight and market context to identify client opportunities, strengthen value stories and support commercially sound recommendations.
5. Proven consultative problem-solving skills, with the ability to identify client and business challenges, define information needs and develop actionable recommendations that balance strategic fit and commercial impact.
6. Strong analytical capability, including experience in data collection, synthesis and interpretation to identify patterns, generate insight and inform proposition development and strategic planning.
7. Experience supporting multiple commercial opportunities or strategic projects simultaneously, with the ability to manage priorities across clients, sectors and solution areas.
8. Commercial acumen, including experience with pricing, budgeting, forecasting, value reporting or business case development to support decision-making and profitable growth.
9. Advanced verbal and written communication skills, with the ability to influence stakeholders, support client conversations and articulate complex ideas in a clear, commercially compelling way.
10. Excellent English language skills are essential.

Reward & Benefits: What's in it for me?

We want our people to feel recognised, supported and able to thrive both at work and beyond it.

We offer a competitive reward package designed to support your financial, physical and mental wellbeing, alongside opportunities to learn, develop and be recognised for the contribution you make. Benefits vary by role and location, and full details will be shared as part of the application process.

Equal opportunities: Our commitment to inclusion

Collinson Group is an equal opportunities employer. We welcome applications from people of all backgrounds, identities and experiences, and believe that different perspectives make our business stronger.

About Us

Collinson Group is powered by a culture of innovation, collaboration, and integrity. Our employee experience brings together everything that makes us unique: our strong values, our commitment to sustainability, our recognition programmes, and our inclusive culture. Most importantly, it’s our people who make the difference. At Collinson Group, we’re curious, hardworking, humble, and focused on creating impact together, which is why we’re proud to be recognised as a top workplace.

Why work here?

Better journeys start here — including your own.

Join a growing global business where you can solve meaningful challenges, collaborate with talented people around the world and help shape the future of travel, loyalty and customer experience.

Bring your perspective, grow beyond your role and make an impact that reaches beyond profit.

Your next journey could start here

Our Culture

At Collinson Group, our culture is shaped by how we work as much as what we achieve. We are curious, ambitious and grounded, and we believe the strongest ideas are built together.

Our values — Do the Right Thing, Take Action, One Team and Act Smarter — guide the decisions we make, the way we treat one another and how we deliver for our clients, customers and partners.

We want everyone to have the opportunity to do meaningful work and fulfil their potential. Through learning and development, recognition, wellbeing, inclusion and our commitment to sustainability and community impact, we create an environment where people can grow, contribute and feel that they belong.