Senior Business Technology Analyst

Job Summary

The Microsoft Power Apps and SharePoint Business Technology Analyst serves as a liaison between business stakeholders and technology teams to identify, analyze, and deliver practical digital solutions that improve business processes, increase efficiency, and support enterprise collaboration. This role focuses on gathering requirements, translating business needs into user stories and solution designs, supporting SharePoint and Power Platform capabilities, coordinating solution deployments, assisting with production support, and helping teams adopt scalable, supportable solutions.

• Business requirements are clear, complete, testable, and understood by delivery teams.
• SharePoint and Power Platform solutions improve process efficiency, reduce manual effort, and support measurable business outcomes.
• Stakeholders are engaged, informed, and prepared to adopt new or enhanced solutions.
• Solutions are delivered with appropriate deployment coordination, testing, documentation, governance, change communication, and support readiness.
• Production issues are resolved effectively with timely communication and minimal disruption to business operations.
• Deployments transition smoothly to production with clear ownership, effective hypercare, documented support procedures, and timely issue resolution.

• Partner with business customers, product owners, developers, architects, and support teams to understand business processes, pain points, and technology needs.
• Gather, document, and refine business requirements, user stories, acceptance criteria, process flows, scope documents, test plans, and implementation recommendations.
• Analyze current-state workflows and identify opportunities to automate, simplify, standardize, or redesign processes using Microsoft Power Apps, Power Automate, SharePoint Online, Dataverse, Power BI, and related Microsoft 365 capabilities.
• Support the design, configuration, testing, deployment, and continuous improvement of SharePoint sites, lists, libraries, permissions, metadata, forms, and collaboration solutions.
• Assist with Power Apps canvas or model-driven app concepts, Power Automate workflow requirements, SharePoint-integrated forms, and low-code solution delivery.
• Coordinate with technical teams to ensure solutions are secure, supportable, governed, and aligned with enterprise standards.
• Facilitate meetings, workshops, and working sessions to validate requirements, confirm priorities, resolve issues, and gain stakeholder alignment.
• Develop and execute functional, regression, and user acceptance testing to confirm solutions meet business requirements.
• Create user documentation, training materials, job aids, and adoption support to help business teams effectively use new or enhanced solutions.
• Track issues, risks, dependencies, metrics, and business value associated with delivered solutions.
• Support production issues by triaging problems, coordinating resolution, validating fixes, and communicating status to impacted stakeholders.
• Coordinate solution deployment activities, including release readiness, implementation planning, communication, stakeholder validation, post-deployment support, and transition to steady-state operations.
• Provide production support coordination by triaging incidents, validating business impact, documenting defects or enhancement requests, coordinating with technical teams, and communicating resolution status to users and stakeholders.
• Stay current with Microsoft 365, SharePoint, Power Platform, automation, and emerging digital workplace capabilities.

Required Knowledge, Skills, Abilities & Experience

• 5+ Years experience with strong analytical, organizational, and problem-solving skills with the ability to translate business needs into clear technology requirements.
• Working knowledge of SharePoint Online capabilities, including sites, lists, libraries, content types, metadata, permissions, pages, and governance considerations.
• Experience or working knowledge of Microsoft Power Platform, including Power Apps, Power Automate, Dataverse, and Power BI.
• Ability to document business processes, system requirements, user stories, acceptance criteria, test scripts, and solution support materials.
• Strong communication and facilitation skills, including the ability to work with both technical and non-technical audiences.
• Ability to coordinate issue resolution through direct interaction with business users, developers, administrators, cybersecurity, and support teams.
• Ability to support deployment coordination activities, including release planning, implementation checklists, business validation, change communications, and post-release hypercare.
• Understanding of Agile, product, or project delivery methods, including backlog management, prioritization, sprint planning, and stakeholder reviews.
• Ability to perform functional and regression testing and validate production fixes.
• Strong attention to detail, concern for quality, and ability to manage multiple priorities in a changing environment.
• Customer-focused mindset with the ability to build trust, understand business operations, and recommend practical solutions.

• 2 or more years of experience in business systems analysis, application support, SharePoint analysis, Power Platform delivery, or related technology solution roles.
• Experience supporting SharePoint Online, Microsoft Teams-connected sites, document management, collaboration sites, or intranet/business process solutions.
• Experience gathering requirements for Power Apps, Power Automate workflows, SharePoint forms, approvals, dashboards, or business process automation.
• Experience with Microsoft 365 governance concepts, security groups, permissions models, data protection, lifecycle management, and support handoff practices.
• Experience working with Azure DevOps, Jira, ServiceNow, or similar tools for work tracking, issue management, testing, or production support.
• Experience coordinating production support, incident triage, root-cause follow-up, deployment readiness, and release communications for business-facing applications or collaboration platforms.
• Experience creating training materials, process documentation, adoption plans, and stakeholder communications.
• Familiarity with PowerShell, REST APIs, SharePoint Framework, Microsoft Graph, or other integration concepts is beneficial but not required.

Education Requirements

Education Level:

• Bachelor’s degree preferred in Business Administration, Information Systems, Computer Science, Information Technology, or a related discipline.
• An equivalent combination of education and directly related experience may be considered.
• Microsoft certifications such as Power Platform Fundamentals, Power Platform App Maker, Power Platform Functional Consultant, or Microsoft 365 Fundamentals are preferred.

Licenses, Certifications, or Quals Description

Working Conditions

Other Working Conditions

This role typically operates in an office or hybrid work environment and requires collaboration across business and technology teams. Limited travel may be required based on business needs, project activities, or stakeholder engagement.

Test Description

No Testing Required