Senior Business Transformation Consultant - Customer Transformation Center of Competence (CoC)

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. As a Business Transformation Consultant for Customer Transformation, you will lead strategic initiatives that redefine how organizations engage customers, drive revenue, and optimize commercial operations in the digital age. You will partner with business and technology leaders to design and implement transformative strategies that align sales, marketing, commerce and service functions with evolving customer expectations, emerging technologies, and competitive market dynamics. Your primary responsibilities will include:

• Drive Transformation Initiatives: Lead strategic initiatives that drive business growth, improve customer engagement, and optimize commercial operations, leveraging expertise in digital commerce, business acumen, and change management.
• Conduct Maturity Assessments: Assess current-state processes, identify growth opportunities, and architect future-state operating models that integrate digital sales channels, omnichannel commerce, and customer-centric engagement strategies.
• Define Transformation Roadmaps: Develop and implement transformation roadmaps that enable the adoption of modern platforms, such as CRM, CPQ, eCommerce, OMS, and customer data platforms (CDPs).
• Facilitate Cross-Functional Alignment: Collaborate with stakeholders to facilitate cross-functional alignment, stakeholder engagement, and agile delivery of transformation initiatives.
• Enable Solution Adoption: Enable the adoption of transformative strategies and solutions, ensuring successful integration and ROI realization. Business Transformation Leadership: Experience in leading strategic initiatives that transform sales, marketing, and commerce functions, leveraging business acumen and change management capabilities to drive revenue growth and optimize commercial operations. 8+ years of experience in customer, front-office, or process transformation consulting Participation in at least three customer transformation programs. Strong understanding of front-office digital transformation, including CRM, Sales, Service, Marketing, and Commerce. Excellent stakeholder engagement, communication, and presentation skills. Experience working in global, multi-disciplinary environments. Modern Platform Implementation: Experience with implementing modern platforms such as CRM, CPQ, eCommerce, OMS, and customer data platforms (CDPs) to enable transformative strategies and solutions. Cross-Functional Collaboration: Experience with facilitating cross-functional alignment, stakeholder engagement, and agile delivery of transformation initiatives, ensuring successful integration and ROI realization. Familiarity with AI, automation, emerging CRM, Martech, and Commerce technologies. Understanding of process redesign, optimization, and reinvention methodologies. Experience leveraging design thinking or agile transformation frameworks. Industry experience within, or across retail, CPG, manufacturing, Industrial products, financial services, communications, healthcare, and/or life sciences