Senior Change Manager

Senior Organizational Change Manager (JP0996)

Contract Details

• Contract term: 1 year, with a possible 12-month extension

• Work mode: Remote within Canada, with occasional on-site attendance in Edmonton as required

• Schedule: Monday to Friday, 8:15 a.m.–4:30 p.m. Alberta time

• Hours: 36.25 hours per week

• Rate: CAD $100–$110 per hour

Position Overview

We are seeking a Senior Organizational Change Manager to lead business readiness, stakeholder engagement, communications, training, adoption and organizational readiness for a major public-sector digital transformation. The consultant will support technology-enabled and AI-enabled change while ensuring privacy, accessibility, governance and responsible-AI requirements are followed.

Key Responsibilities

• Develop and execute integrated organizational change management and business-readiness strategies.

• Conduct stakeholder analysis, change-impact assessments and readiness assessments.

• Create communications, executive briefings, presentations, FAQs, user guides and knowledge resources.

• Develop training strategies, learning materials, job aids and knowledge-transfer activities.

• Identify change risks, resistance factors and mitigation plans.

• Coordinate deployment readiness, go-live, stabilization and transition-to-operations activities.

• Establish adoption metrics, readiness indicators, dashboards and regular status reporting.

• Support responsible use of approved AI-assisted tools for communications, training, analysis and reporting.

• Work with project leadership, business representatives and subject-matter experts across the organization.

What You Need to Have to Be Considered

• A bachelor’s degree or diploma in business, organizational development, communications, human resources, adult learning, project management, information technology, public administration or a related discipline.

• 10+ years of organizational change management experience supporting business transformation or technology-enabled projects.

• 10+ years developing change strategies, business-readiness plans, stakeholder engagement plans, communications plans and change-impact assessments.

• Demonstrated experience preparing effective stakeholder communications, including presentations, newsletters, FAQs and user guides.

• Experience working on multi-year public-sector or comparably regulated initiatives affecting large stakeholder groups.

• Experience supporting citizen-facing services, licensing, permitting, regulatory or service-transformation programs.

• Experience working in Agile, Scrum or hybrid project-delivery environments.

• Strong facilitation, executive communication, stakeholder-management and documentation skills.

These Will Help You Stand Out

• Government of Alberta or Canadian public-sector experience.

• ServiceNow citizen-service portal or workflow implementation experience.

• Prosci or Agile certification.

• Experience communicating with executives, steering committees, managers and end users.

• Experience using AI or Generative AI tools for change management, training, communications or business readiness.

Submission Requirements

• Resume must clearly describe relevant experience under the project where it was gained.

• Each project must show dates in MMM/YYYY to MMM/YYYY format.

• Three professional references for similar work may be requested.

Applicants must be eligible to work in Canada and able to attend occasional meetings in Edmonton when required.