Senior Channel Manager, MENA

Title: Senior Channel Manager, MENA

Reports to: Head of Channel, Partnerships & Ecosystems

Level: Individual Contributor

Location: Remote, based in Dubai

Region: MENA

About Napster:

Founded on the principle of democratizing access, first to music in 1999, now to expertise in the AI era, Napster has consistently remained at the forefront of technological shifts that empower users. Today, the company builds embodied, multimodal AI agents that engage employees and customers where they already work: through video presence, voice, and text. Designed to work alongside people rather than replace them, Napster’s agents carry institutional knowledge into every interaction, elevating the user’s experience and improving business outcomes. For more information, visit napster.com.

The Opportunity

We are looking for a Senior Channel Manager, MENA to build and scale Napster’s channel and reseller ecosystem across the region.

This is a hands-on commercial role focused on building a productive indirect sales motion from the ground up. You will be responsible for identifying and recruiting the right partners, onboarding and activating them quickly, and turning those relationships into qualified pipeline, lighthouse customers, bookings, and recurring revenue.

As one of our senior channel leaders in the region, you will work closely with Napster’s global Partnerships & Ecosystems organization to translate our channel strategy into focused execution across MENA.

This role is specifically focused on channel and reseller development. It does not own hyperscaler alliances, technology partnerships, ISV relationships, or strategic technology partnerships.

Success means creating active, revenue-producing channel and reseller partners.

In This Role, You Will

• Own channel and reseller development across MENA.
• Recruit and develop resellers, VARs, MSPs, distributors, CSPs, systems integrators, and other relevant indirect sales partners.
• Build and maintain a strong pipeline of qualified prospective channel partners.
• Recruit partners aligned to Napster’s priority products, verticals, customer segments, and commercial objectives.
• Lead partner onboarding and ensure newly recruited partners become commercially active quickly.
• Develop partner activation plans covering enablement, target accounts, use cases, customer engagement, and pipeline creation.
• Work directly with partners to identify and progress lighthouse customer opportunities.
• Build measurable partner-led and partner-influenced pipeline.
• Turn successful lighthouse deployments into repeatable reseller and channel motions.
• Conduct joint account planning and customer mapping with priority partners.
• Develop joint business plans tied to pipeline, bookings, revenue, and partner productivity.
• Establish strong operating discipline around partner recruitment, onboarding, activation, forecasting, pipeline reviews, and business reviews.
• Track partner performance and focus investment on partners demonstrating clear commercial progress.
• Bring structured market, competitive, customer, and channel feedback into the broader Partnerships & Ecosystems organization.
• Collaborate closely with sales, product, partner marketing, enablement, and technical teams to remove barriers to channel success.
• Work alongside Napster’s technology partnership and ecosystem team that works with hyperscaler, and strategic alliance functions where coordination is required for a customer or channel opportunity.

Who We Are Looking For

We are looking for someone senior, commercial, highly connected, and comfortable building a channel business at an early stage.

You will likely bring:

• Significant experience in channel sales, reseller development, indirect sales, or partner-led growth within enterprise software, SaaS, AI, retail technology, commerce, or adjacent markets.
• A strong existing network of reseller, distributor, MSP, SI, and channel relationships across MENA.
• A proven track record of recruiting, activating, and growing productive channel partners.
• Experience building indirect sales motions in emerging or early-stage markets.
• Strong commercial ownership across pipeline, forecasting, bookings, and revenue.
• Experience conducting joint account planning and developing partner-led customer opportunities.
• The ability to distinguish between partners that are interested and partners that can genuinely produce revenue.
• Strong executive communication and relationship-management skills.
• The ability to operate strategically while remaining highly hands-on.

Longer-Term Ambition

The ambition is to build a focused, scalable, and transactional channel business across MENA.

We want a network of productive partners that understand Napster’s proposition, can confidently position and demonstrate our solutions, generate qualified opportunities, create lighthouse wins, and repeatedly drive bookings and recurring revenue.

The measure of success is not how many partners we sign.

It is how many partners we activate—and how much business we build together.

Our Culture:

• Impact: Play a crucial role in our growth journey.
• Culture: Join a vibrant team valuing creativity and collaboration.
• Growth: Thrive in a fast-paced, dynamic environment.
• Reward: Enjoy competitive compensation, equity opportunities, and comprehensive benefits.
• Ready to shape our future? Apply now and be part of something extraordinary!

We’re looking for more forward-thinking, collaborative people to be part of our innovation journey and mission to push the boundaries of technology. If you’re ready to help us achieve this vision, we’d love to hear from you! At Napster Corp, we're looking for people who are invigorated by our values and driven to change the world, not those who simply check off boxes.

Napster Corp embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We strive to build a company that reflects a global audience.