Senior Client Manager (FTC)

Senior Client Manager (FTC) Lead a high-performing client team, shape commercial retail media strategy, and drive growth for one of the UK's most exciting retail partnerships. Location: Hybrid, minimum 2 days per week in Liverpool Salary: From £48,000 per annum + 10% discretionary bonus Level: Senior Client Manager-level role, with scope across the VMG partnership. This role exists to support and guide the Client team, ensuring a consistent, high-quality approach to client management, media planning, and commercial delivery. About the Role We are looking for a Senior Client Manager to join our Client team within Very Media Group. In this role, you'll play a key part in driving commercial growth, leading high-profile client relationships and delivering innovative retail media campaigns that create real impact. Working closely with brands, agencies and internal teams, you'll help shape best-in-class solutions while supporting the continued success of the Client team. If you love variety, thrive in a fast-paced environment, and embrace change with energy, this could be your right role. Why SMG? At SMG, we hire for the future, which is fast-moving and changing shape . Do you have the potential to help shape our business? We’re looking for brilliant, diverse talent who want to grow with us—people who are curious, ambitious, and eager to learn, whether as specialists or across teams. Our culture is everything. If you’re someone who stays honest, stays hungry, stays foolish, and has fun, you’ll feel right at home here. We value those who take ownership of their growth and bring fresh perspectives. That’s why we’re committed to equity, inclusion, and building a place where everyone feels empowered to grow . At SMG, it’s not just about filling a role but building the future together. 10% discretionary bonus £1,800 yearly wellbeing fund (on top of your salary!) Free Headspace subscription £500 yearly “Learning Fund” for learning 4 extra Wellbeing Days off per year 4pm finishes every Friday Flexible and hybrid working Explore all our benefits here Are We What You’re Looking For? We move fast, adapt quickly, and like to challenge each other. We're looking for people who enjoy the buzz of change, the satisfaction of building something better, and the joy of working with a close-knit, values-driven team . This isn’t for everyone, but if you thrive in this environment, we’d love to meet you! A Little Bit About You You’ll bring: Strong experience in client management, retail media, or agency environments Experience supporting or mentoring team members Proven ability to manage multiple clients and deliver against commercial objectives Good understanding of media planning, budgeting, and performance reporting Confidence working with data and commercial metrics Commercially aware with a focus on growth and performance Supportive leader with a passion for developing others Strong stakeholder management and collaboration skills Organised, proactive, and solutions-focused Analytical mindset with the ability to turn data into insights Driven to improve processes, output quality, and team performance Don’t meet every single requirement? We still want to hear from you. If you believe you’d thrive in this role, your unique perspective might be just what we’re looking for. What You’ll Be Doing Your days will be dynamic. You might find yourself: Supporting the management and development of the Client team, providing regular coaching, guidance, and feedback to build capability in client management, commercial understanding, and media planning. Supporting the team in delivering against commercial targets, ensuring strong planning, proactive client engagement, and a clear focus on revenue and growth opportunities. Contributing to weekly and monthly commercial reporting into TVG, ensuring outputs are accurate, clear, and aligned with stakeholder expectations. Building and maintaining strong working relationships with VMG and The Very Group (TVG) stakeholders, collaborating closely with category owners to ensure alignment on priorities and plans. Helping to set and maintain a high standard of client service across the team, ensuring consistent, high-quality delivery and strong supplier relationships. Supporting improvements in media planning quality, ensuring plans are strategically aligned, commercially sound, and deliver against objectives. Continually identifying opportunities to improve processes and ways of working, driving efficiencies and consistency across the team. Supporting high-quality campaign reporting, ensuring insights are clear, actionable, and used to inform future planning. Actively contributing to the ongoing development of team members, supporting personal growth, skill progression, and overall team capability. Supporting on key strategic projects and initiatives, contributing to the evolution of VMG’s client offering and commercial approach. Our Values: Stay honest. Stay hungry. Stay foolish. Have fun. Explore what that means to us here Useful Links Before You Apply: Learn about our departments Our hiring process Life at SMG FAQs Still Curious? We always send a confirmation email - check your spam if you don’t see it. Problems? Email: [email protected] Our full data retention policy can be found here . Department VMG Locations Liverpool Remote status Hybrid Liverpool Life at SMG Our workplace culture is super important to us and we have a team dedicated to making SMG a great place to work. Whether it's Wellbeing Wednesday, a virtual quiz, or giving back to our charity partner The Trussell Trust, there is always something going on here at SMG. Take a look at some of the things we've been up to on our Life at SMG page.