Senior Clinical Business Analyst – Business Intelligence

Job Description Job Title: Clinical Business Analyst (BA3) – Business Intelligence Client: Department of Health, New Brunswick / Service New Brunswick Program: Provincial Clinical Information Solution (CIS) – Symbio Program Location: Remote within Canada, with travel to New Brunswick at least once per month Contract Duration: September 28, 2026 – September 27, 2028 Extension: Two optional one-year renewal periods Employment Type: Contract, Full-Time Hours: 7.5 hours per day Estimated Duration: 500 business days About the Opportunity The Department of Health is seeking experienced Clinical Business Analysts specializing in Business Intelligence (BI) to support the Provincial Clinical Information Solution (CIS) Program, also known as the Symbio Program . New Brunswick is undertaking a significant healthcare transformation by moving from multiple standalone hospital information systems toward a unified, standardized, and integrated Clinical Information Solution. Business Intelligence will serve as a foundational component of this transformation, enabling consistent, data-driven decision-making across clinical, operational, and administrative domains. The Clinical Business Analyst – Business Intelligence will act as a key liaison between clinical, technical, operational, business, and administrative stakeholders across the provincial healthcare system. Key Responsibilities The successful candidate will work closely with the CIS Business Intelligence Lead, Symbio Program team members, Subject Matter Experts (SMEs), clinicians, health administrators, and technical stakeholders to: Collaborate with clinical, operational, technical, and business stakeholders to understand business needs and BI requirements. Facilitate stakeholder workshops and co-facilitate sessions to gather, refine, validate, and document requirements. Document current-state and future-state workflows , including clinical, operational, data, reporting, and business processes. Identify and document data sources, reporting sources, data dependencies, and information flows. Translate complex clinical, operational, and business needs into structured, implementation-ready requirements. Develop business requirements documentation, functional specifications, use cases, user scenarios, and user stories. Define and document reporting specifications, analytics frameworks, KPIs, indicators, dashboard requirements, business rules, data dictionaries, and standardized terminology. Support the development of Objectives and Key Results (OKRs), performance indicators, metrics, and reporting frameworks. Elicit and validate requirements for BI tools, dashboards, visualizations, analytics, and reporting solutions. Facilitate consensus among multiple stakeholder groups regarding standardized workflows, terminology, reporting requirements, performance measures, and business processes. Lead and support quality assurance activities, including unit testing, user acceptance testing (UAT), data validation, and testing documentation. Maintain requirements traceability logs and ensure requirements are tracked throughout the project lifecycle. Meticulously document stakeholder discussions, decisions, risks, dependencies, issues, logs, and registers. Monitor progress against plans and identify potential risks and dependencies. Prepare and deliver presentations, briefings, and documentation for executives, clinicians, business stakeholders, and technology teams. Support stakeholder review processes and obtain appropriate approvals and sign-offs. Collaborate with regional health authorities, Service New Brunswick, Department of Health, and other healthcare stakeholders. Support the planning and implementation of the Clinical Information Solution data ecosystem. Requirements Mandatory Qualifications Candidates must clearly demonstrate all of the following mandatory requirements . M1 – Education and Business Intelligence Experience University degree in Healthcare, Business Administration, Information Technology , or a related discipline; AND direct experience performing Business Intelligence work , including: Identifying and gathering BI requirements; Developing dashboard requirements; Developing reporting tools and reporting specifications. Equivalent combinations of education and directly relevant Business Intelligence experience will also be considered. M2 – Canadian Healthcare and Digital Health Experience Minimum 10+ years of progressive Canadian experience in hospital and/or digital health environments. Experience supporting one or more of the following: Large-scale Clinical Information System (CIS) implementations; Digital health transformation programs; Provincial healthcare modernization initiatives; Regional health system modernization initiatives. Candidates must demonstrate direct experience working within complex Canadian healthcare environments. M3 – Clinical and BI Requirements Expertise Minimum 8+ years of demonstrated experience translating complex clinical, operational, and business requirements into structured and implementation-ready requirements within a Business Intelligence environment. Experience must include: Reporting specifications; Analytics frameworks; KPI definitions; Performance indicators; Dashboard requirements; Data visualization requirements; Standardization of data dictionaries; Business rules; Clinical and business terminology; Data definitions; Requirements documentation. M4 – Availability Must be available to start work on or around September 28, 2026 . M5 – Resume Requirement Candidate must be able to provide a maximum 5-page resume focused on the required qualifications, scored requirements, and deliverables. M6 – Submission Limitation Vendors may submit a maximum of two candidates . Each candidate must be submitted as a separate proposal. Desired / Scored Qualifications Candidates with the following experience will be highly preferred. S1 – Communication, Facilitation and Presentation Skills Minimum 8+ years of experience demonstrating exceptional: Verbal communication skills; Written communication skills; Presentation skills; Stakeholder facilitation skills. Experience communicating and facilitating complex topics such as: Standardization of work; Clinical and business terminology; Performance measures; KPI definitions; Reporting requirements; Business processes; Workflow standardization. Ability to: Foster collaboration; Obtain stakeholder buy-in; Build consensus; Influence organizational change; Support healthcare transformation. Experience preparing and delivering: PowerPoint presentations; Executive briefings; Clinical stakeholder presentations; Technology team presentations; Business and operational presentations. S2 – Organizational and Documentation Skills Minimum 8+ years of demonstrated experience : Meticulously documenting stakeholder discussions and decisions; Synthesizing complex discussions into actionable documentation; Maintaining logs, registers, and documentation repositories; Monitoring progress against project plans; Identifying and documenting dependencies; Identifying risks and issues; Maintaining requirements traceability. S3 – Stakeholder Consensus and Healthcare Standardization Minimum 6+ years of experience achieving consensus across: Multiple organizations; Healthcare programs; Clinical stakeholder groups; Operational teams; Technical teams; Business stakeholders. Experience achieving alignment on: Standardized workflows; Clinical terminology; Business terminology; Performance measures; Reporting requirements; Business processes. Experience must ideally be within complex Canadian healthcare environments . S4 – Clinical Workflow Analysis and Future-State Design Minimum 8+ years of experience : Analyzing and documenting current-state clinical workflows; Analyzing operational workflows; Facilitating future-state process design; Supporting process transformation enabled by large-scale acute care Clinical Information Systems; Supporting digital health transformation technologies; Designing future-state workflows and business processes. S5 – Bilingual Communication Strong verbal and written communication, facilitation, and presentation skills in: English French Bilingual capability is strongly preferred . Required Technical and Functional Skills The ideal candidate should possess strong experience in: Business Intelligence (BI) Healthcare analytics Clinical data and reporting Requirements elicitation and analysis Business requirements documentation Functional specifications User stories and use cases Dashboard and reporting requirements KPI and performance indicator development Analytics frameworks Data dictionaries and data definitions Business rules and terminology standardization Current-state and future-state process mapping Clinical workflow analysis Operational workflow analysis Stakeholder engagement and facilitation Healthcare transformation Clinical Information Systems (CIS) Digital health initiatives Data validation Quality assurance Unit testing User Acceptance Testing (UAT) Requirements traceability Risk and dependency management Executive presentations and stakeholder briefings Key Deliverables The successful candidate will be responsible for producing: Current-State Data and Reporting Workflows Future-State Data and Reporting Workflows Business Requirements Documentation Requirements Traceability Logs Functional Design Documentation Use Cases and User Scenarios Indicator and Metric Definitions Testing and Data Validation Artefacts Stakeholder Review Materials Stakeholder Sign-Off Materials Work Arrangement and Travel The role is primarily remote within Canada . Candidate must be able and willing to travel to New Brunswick at least once per month throughout the project duration. Some after-hours or weekend work may occasionally be required, subject to prior approval. The vendor is responsible for travel time and costs associated with travel from the candidate's remote location to New Brunswick. Ideal Candidate Profile We are seeking a senior Clinical Business Analyst with deep Canadian healthcare experience who can bridge the gap between clinical stakeholders, business teams, operational leaders, technical teams, and Business Intelligence functions . The ideal candidate will bring extensive experience supporting large-scale Clinical Information System implementations and digital health transformation initiatives , with a proven ability to translate complex healthcare requirements into actionable BI, analytics, reporting, dashboard, and data requirements. Upstaff is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.