Senior Clinical Consultant Performance Solutions (Exempt)

Find your calling at Mercy!

The Senior Clinical Consultant Integrated Performance Solutions is responsible leveraging their clinical experience (based in Pharmacy, Operating Room, a Clinical Procedural Environment or other highly Clinically Intensive Area) to align with their business leader peers and operational counterparts to identify, design and implement creative solutions in the clinical space, leveraging current technology to address workflow and business needs, driving efficiency, clinical excellence and expense reduction throughout Mercy. This position will lead projects in the clinical space, drive system builds, execute solution creation and development, facilitate workflow optimization, coordinate process training, and directs allocated resources in the execution of solution deployment. This role provides guidance and recommendations in support of tactical and long term road-mapping, impact assessment, change management, and clinical workflow transformation. When systems have stabilized, this role will work with end-users to optimize the use of the system and ensure that Mercy is achieving the maximum value of the system as well as helping to improve and enrich the Mercy experience for caregivers and patients.

To accomplish this goal, the Senior Clinical Consultant- Integrated Performance Solutions will work with key stakeholders and process owners to ensure workflow, processes and tools are appropriately used and consistently applied, assist in identifying potential tool gaps, defining areas for improvement, implement best practices, foster and drive industry standards, and work with clinical leaders to continuously find ways to optimize.

Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details:

Education: Bachelor's degree in clinical field/pharmacy.
Requires clinical license in specific fields (i.e. Pharmacy, Operating Room, or other highly clinically intensive environment.)

Experience:
- 7 plus years of clinical/operational experience in an integrated health system required.
- Practical experience in the use of EHR and ERP solutions as well as reporting tools to manage frontline business and clinical workflow processes.

Other skills & knowledge: (skills, knowledge, abilities)
- Understanding of information and data management
- Experience in providing high level operational, clinical or technical support of applications, this can mean on the front line and working through technical or workflow issues with tools
- Must have the ability to communicate with all levels of clinical staffing to inform non technical personnel of project/initiative benefits and workflow changes.
- Must be able to understand and communicate how technology will impact clinical workflow.
- Must have excellent communication skills (both written and oral) and demonstrate compassionate human relations skills with the ability to communicate in a manner that puts non-technical, non-materials management, or clinical staff at ease.
- An excellent team player treating everyone as a valued individual who seeks out and addresses customers needs while maintaining privacy and confidentiality.
- Must be able to manage multiple, complex projects simultaneously in a high-pressure environment with an acute eye for detail.
- Ability to assess system, hardware and software issues and follow through to resolution.
- Ability to travel 30%.
- Familiarity with applicable governmental regulations
- Ability to manage resources in a matrix or indirect relationship

Qualifications Preferred
Masters degree in Pharmacy, Clinical or Business
- Over 12 years of Clinical/Operational Experience with high exposure in the clinical setting or a patient facing area
- Experience optimizing or improving processes through tools
- Experience in EHR, EPIC, TECSYS, Lawson, Optiflex or any other ERP, Scanning or Point of Consumption tools

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

About Mercy

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help.

A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.

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