Senior Collection Specialist (6-month Project-Based)

About this Position

As a SeniorCollection Specialist (Project-Based), you will support Henkel Philippines' Adhesives business by driving collection activities, reducing overdue receivables, and ensuring correct and timely submission of creditable withholding tax certificates. You will work directly with customers and internal stakeholders to follow up on outstanding balances, resolve payment-related concerns, and maintain accurate collection records. This role requires someone who is confident in engaging with customers through phone and email, capable of handling challenging collection conversations, and able to work independently after a short onboarding period. If you thrive in a fast-paced environment and enjoy building relationships while delivering measurable business results, this opportunity is for you.

What you´ll do

• Monitor accounts receivable aging reports, overdue balances, and customer payment trends to identify collection priorities and drive timely collections
• Contact customers via phone and email to follow up on outstanding invoices, payment commitments, payment plans, and overdue account balances
• Execute collection strategies and escalation processes to support cash collection targets and reduce aging receivables
• Collect, validate, organize, and maintain accurate records of BIR Form 2307 (Withholding Tax Certificates) and related supporting documentation
• Partner with Sales, Finance, Tax, Customer Service, and regional stakeholders to resolve payment disputes and collection-related issues
• Prepare and maintain collection reports, account updates, and documentation using SAP, Excel, and other business tools
• Follow established collection processes while proactively identifying opportunities to improve efficiency, strengthen controls, and add value to the team

What makes you a good fit

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field
• At least two (2) years of experience in Collections, Accounts Receivable, Credit Management, or a similar finance-related role is required
• Hands-on experience managing Philippine customer collections, including knowledge of BIR Form 2307 (Withholding Tax Certificates), is required
• Experience in using SAP for collections and accounts receivable processes; ability to independently navigate SAP is required
• Intermediate Excel skills with experience in reporting, data analysis, and tracking collection performance are preferred
• Strong customer relationship management, business partnering, reporting and analysis, critical thinking, and communication skills, with the ability to professionally manage challenging customer interactions and influence payment commitments
• Amenable to a hybrid work arrangement in our Makati office from 9:00 AM to 6:00 PM, Monday to Friday (Philippines Time)

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.