Senior Collections Analyst (B2B)

We are looking for an experienced Senior Collections Analyst to join an international finance team, supporting B2B collections activities across the EMEA region.

This is a customer-facing role, ideal for a professional with a strong background in corporate collections, who enjoys managing complex customer portfolios, building business relationships and working closely with internal stakeholders to achieve cash collection targets.

What will you do?

• Manage a portfolio of B2B customers across the EMEA region, ensuring timely collection of outstanding receivables.
• Independently handle complex and high-value accounts, prioritizing collection activities based on business impact and payment risks.
• Communicate directly with international corporate customers regarding overdue invoices, payment commitments and outstanding balances.
• Investigate and resolve payment delays, deductions and disputes in collaboration with internal departments.
• Work closely with Sales, Customer Service, Credit and Finance teams to identify and remove payment barriers.
• Monitor overdue balances, aging reports and collection performance, supporting cash flow objectives.
• Identify potential collection risks and escalate critical cases when necessary.
• Contribute to process improvements and share best practices within the collections team.
• Support and collaborate with colleagues, providing guidance on complex cases when needed.

What are we looking for?

• Bachelor's degree in Finance, Accounting, Economics, Business Administration or a related field.
• Minimum 5 years of hands-on experience in B2B Collections, Credit & Collections or Order-to-Cash.
• Proven experience managing corporate customer portfolios and collecting outstanding payments from business clients.
• Experience working with international customers, preferably across the EMEA region.
• Strong understanding of Accounts Receivable, credit management and collection processes.
• Good knowledge of Excel, Outlook and financial/ERP systems or collections management tools.
• Fluent English is required.
• German language skills are highly preferred. Italian or French would also be a strong advantage.
• Strong communication, negotiation and problem-solving skills.
• Ability to prioritize workloads, manage multiple accounts and work towards collection targets.
• A collaborative and supportive attitude, with a strong sense of responsibility and respect for colleagues and internal stakeholders.

What we offer:

• Hybrid working model.
• Monday to Friday schedule, 09:00–17:30.
• Opportunity to work in an international environment and collaborate with stakeholders across the EMEA region.
• A supportive and collaborative team environment.
• The opportunity to contribute to business performance and continuous process improvement.

If you have solid B2B Collections experience and enjoy working in an international business environment, we would be happy to hear from you!

Apply now to find out more about this opportunity!