Senior Collections Specialist

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? Purpose of the Role: The provision of an excellent finance service is critical to the achievement of the Business Service Centre. This role reports to the Collections Team Leader and is accountable for the end-to-end coordination of collections activity in line with Keyloop policies and procedures. As a senior member of the collections team, the role holder will own the highest-value and most complex accounts, act as an escalation point for peers, and apply deep subject-matter expertise to support a range of client accounts, ensuring both business partners and clients receive the best possible support while maximising cash flow for Keyloop. Key Duties & Responsibilities Portfolio ownership: Accountable for the collection of outstanding debts across the Rest of World (ROW) regions, with ownership of the highest-value, highest-risk, and most complex accounts in the portfolio. Client management: Proactively contacts clients by phone in a professional manner, maintaining and improving relationships while resolving complex, sensitive, or escalated queries. Accounts receivable control: Controls and manages all outstanding accounts receivable on a daily basis, investigating historical data to determine root cause of outstanding debt. Debt resolution: Takes proactive action to encourage timely payment, including negotiation of payment plans and resolution of disputed charges. Query & case management: Manages clients' queries and requests end-to-end, distributing statements and reminders as scheduled and keeping account status records fully up to date Cross-functional collaboration: Works closely with the billing team to resolve customer disputes, issues, and data updates, and partners with other functions as needed Reporting: Prepares and presents reports on collection activities, portfolio status, and progress against targets to the Collections Team Leader Legal & escalation support: Gathers and organises supporting documentation where legal enforcement is required, and confidently escalates potential financial risk to the line manager with clear evidence and recommended resolution Process improvement: Leads and actively participates in the continual improvement of collection processes, proposing changes to policy, workflow, or tooling where appropriate Mentoring: Acts as a point of guidance and informal mentor for junior collections specialists, sharing subject-matter expertise and supporting their development Stakeholder communication: Communicates and collaborates professionally with customers and Keyloop associates at all levels, including senior stakeholders Team initiatives: Provides support to the Collections Team Leader where required and leads or contributes to designated team initiatives and projects Why join us? We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way. An inclusive environment to thrive We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day. Be rewarded for your efforts We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration. Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials. We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply . " At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity. "