Senior Consultant

Senior Consultant Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for: Supply Chain optimization, Pricing strategy, Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management). Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden. We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees. With this we are winning the hearts and minds of world-leading organizations , such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi. About the role We are looking for a Senior Consultant to join our growing EMEA team. This is a client-facing role where you will work closely with customers to understand their business challenges, shape solutions and deliver measurable value through Syncron’s technology. You will combine strong consulting skills, business understanding and technical knowledge to help customers optimise their aftermarket logistics and service parts operations. You will work closely with customers, Sales, Solution Consulting, Product, Engineering and Professional Services teams throughout the customer lifecycle. What would you do? Lead customer engagements from discovery through solution design, implementation, training and value realisation. Build strong customer relations. Work with customers to understand their business processes, challenges, objectives and strategic priorities . Translate business requirements into practical and scalable solutions using Syncron’s products and capabilities. Provide domain expertise and strategic consulting across areas such as supply chain planning and inventory management for service parts. Become a trusted advisor. Analyse customer data and processes to identify opportunities for efficiency, cost reduction, revenue growth and improved customer service . Develop recommendations, business cases and roadmaps that clearly demonstrate the value of proposed solutions. Facilitate workshops, requirements sessions and presentations with customer stakeholders at both operational and senior levels. Who you are? / What we expect: 5+ years of experience in consulting, professional services, solution consulting, business analysis or a similar client-facing role. Experience working with enterprise customers , ideally within SaaS, software or technology environments. Experience from supply chain planning and inventory management. Strong understanding of business processes and the ability to translate complex requirements into practical solutions. Experience working with data, business analysis and process optimisation . Strong stakeholder management skills, with confidence working with both technical and senior business audiences. Excellent presentation, facilitation and communication skills. Strong commercial awareness and the ability to connect technology solutions to measurable business outcomes and ROI . The icing on the cake: Additional European languages are an advantage. Experience within the aftermarket industry Track record working with Manufacturing customers We offer: Global collaboration – Work with talented colleagues and customers across different countries, cultures and time zones. Career development – Opportunities to learn, grow and develop your career within a global technology company. Flexible working – Flexible working arrangements that support both collaboration and work-life balance, depending on your location. Meaningful work – Make an impact by helping leading organisations transform their aftermarket and service operations through innovative SaaS solutions. Inclusive & collaborative culture – Join a supportive environment where people are encouraged to share ideas, take ownership and make a difference. Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success! #LI-SYNCRON #LI-Remote #LI-Hybrid Department Customer Excellence Locations Birmingham, Stockholm, Warsaw Remote status Hybrid Employment type Full-time Respect. Flexibility. Growth. At Syncron, we’re not just shaping the future of service lifecycle management - we’re also cultivating a dynamic and innovative community of thinkers, doers and visionaries passionate about making a difference. Here, your voice is heard, and your potential has no limits. The world is changing. Manufacturing companies are shifting from selling products to delivering services. And we are driving this transformation together with our Customers, by helping them reduce costs and manual processes. We are guiding them on their journey towards a fully connected service experience and making their brand stronger. Our go al: to make the complex simple. Visit syncron.com to get to know us better! Whistleblowing at Syncron If you encounter any case of potential ethical or laws violations, you may submit a report to a dedicated Syncron Whistleblowing Platform here . You may request Syncron Whistleblowing Procedure via the „ask a question” tab available here . Applicant tracking system by Teamtailor