Senior Consultant, Quality Assurance (Global Operational Risk Management)

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing As part of the Global Operational Risk Management (GORM) team in the 2nd Line of Defense, you'll help strengthen the quality and consistency of control testing completed by 1st Line Business (1B) teams. As a QA Specialist, you'll conduct independent reviews, validate testing outcomes, and identify opportunities to enhance testing quality and effectiveness. You'll provide clear guidance to business partners, support consistent application of internal standards, and contribute to a strong risk culture across the bank. Your work will help advance CIBC's risk management objectives and support compliance with internal policies and regulatory expectations. At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote. How you'll succeed Conduct quality assurance reviews - Independently assess the completeness, accuracy, and consistency of control testing documentation prepared by 1st Line Business (1B) teams. Validate testing results - Perform sample-based quality assurance testing to confirm alignment with established methodologies, internal standards, and regulatory requirements. Identify issues and recommend improvements - Highlight gaps, deficiencies, and inconsistencies in testing approaches, and provide clear, constructive feedback to support continuous improvement. Document findings and reporting - Prepare clear, well-supported quality assurance findings, root causes, and actionable recommendations for remediation. Partner with stakeholders - Collaborate with business partners to clarify testing expectations, resolve issues, and promote consistent application of control testing standards. Strengthen quality assurance practices - Contribute to the ongoing enhancement of quality assurance processes, methodologies, tools, and knowledge-sharing within GORM. Who you are You're an analytical problem-solver. You bring strong critical thinking skills and a high level of attention to detail to assess control testing results, identify trends, and uncover opportunities for improvement. You have relevant experience. You have a bachelor's degree in Business, Finance, Risk Management, or a related field, along with a minimum of 4 years of experience in risk management, internal audit, or quality assurance, ideally within financial services. A professional certification such as Certified Internal Auditor (CIA), Certification in Risk Management Assurance (CRMA), or Certified Information Systems Auditor (CISA) is an asset. You know risk and control environments. You have a strong understanding of operational risk, regulatory compliance risk, financial risk, control frameworks, and control testing methodologies. Knowledge of CIBC's control framework and regulatory environment is an asset. You're a collaborative communicator. You build effective relationships with stakeholders, communicate clearly in writing and verbally, and provide guidance that helps others improve the quality of their work. You're organized and adaptable. You can manage multiple priorities, deliver high-quality work under tight deadlines, and adjust effectively in a changing environment. Values matter to you. You bring your real self to work and live our values of trust, teamwork, and accountability. #LI-TA What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected] CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location Toronto-81 Bay, 31st Floor Employment Type Regular Weekly Hours 37.5 Skills Analytical Thinking, Continuous Improvement, Control Frameworks, Decision Making, Detail-Oriented, Internal Control Testing, Operation Risk Management, Quality Assurance (QA), Risk Assessments