Senior Coordinator - Fulfillment

Canon EMEA is looking for a Senior Coordinator - Fulfillment speaking to support our Customer Fulfillment Department. German language skills are required.

Your main tasks will be to:

• Manage orders, queries and claims from order entry through to delivery shipment of product to customer respecting Service Level Agreements (SLA).
• Support multi-location customers with multiple services at each location.
• Interface with various levels of sales, operations and other functional groups to ensure order flows appropriately.
• Monitor order related compliance of the delivery dates and quantities to initiate proactive measures for optimizing delivery reliability in good time and to be always capable to provide [order] information.
• Meet scorecard productivity/quality metrics.
• Work closely with Canon National Sales Organizations (NSO), Business Units and Service Excellence Teams to ensure best practice sharing.
• Highlight and develop on areas for potential improvement. Deliver insights and challenge all aspects of Customer Fulfilment to identify and capture efficiency and process improvement opportunities.
• Communicate business requirements with all stakeholders effectively.

We are looking for someone with these skills and experience:

• Languages: Fluent in English and German ; proficiency in another European language is considered an asset.
• 1-2 years' experience in a similar role
• Education: min MBO level
• Proficient knowledge of MS Office
• Strong attention to detail and accuracy
• Self-motivated and able to work independently as well as collaboratively within a team
• Good verbal and written communication skills
• Strong business acumen and business understanding

• Willingness to learn internal systems

We are also looking for someone who can have these canon core behaviors: ​

• Drive for results
• Focus on the customer
• Take ownership and accountability
• Act as a team player
• Shows courage and conviction
• People orientated
• Caring for self and others

Further information

• In addition to a competitive salary, you will be eligible for the following benefits in this role:
• Performance-based bonus of 12,5%
• 31 days holiday per year
• Pension plan
• Bicycle plan
• Full coverage of your public transport costs and partially car costs

Canon champions hybrid working with and a flexible working policy. You will be part of an energetic and innovative environment with more than 50 different nationalities! Lastly you’ll find that Canon encourages continuous Learning and Development with a wide range of resources and support available on demand.

Does this seem like a great fit for your career expectations? We're excited to hear from you! Even if you don't meet all the qualifications we still encourage you to apply.

Job family: Operations- Customer Fulfillment

Grade: 10