Senior Coordinator, Professional Programs

Title: Senior Coordinator, Professional Programs

Division: Marketing and Business Development

Department: Marketing

Status: Full-time, Non Exempt

Level: Senior Coordinator/Specialist

Direct Reports: N/A

Salary $64,000 - $69,000 based on relevant experience

Local candidates commutable distance to DC

CASE is a global not-for-profit and membership association whose vision is to advance education to transform lives and society. Its mission is to inspire, challenge and equip communities of professionals to act effectively and with integrity to champion the success of their institutions. Advancing education in over 3,600 member institutions, CASE has 85,000 members in 82 countries.

Broad and growing communities of professional practice gather under the global CASE umbrella. Currently these include advancement services, alumni relations, communications, fundraising, government relations, institutional leadership and marketing. Individual members are at all stages of their career and may be working in universities, schools, colleges, cultural organizations or other not-for-profits. CASE membership also includes many corporate partners. CASE uses the intellectual capital and professional talents of an army of volunteers to advance its work.

Headquartered in Washington, DC, CASE works across all continents from its regional offices in London, Singapore and Mexico City. CASE works to achieve a seamless experience for all its stakeholders: particularly its members, volunteers and staff. Working together across time zones and borders, CASE staff in all offices seek to make the ambitious OneCASE aspiration a reality.

Position Purpose

The Senior Coordinator, Professional Programs independently manages assigned components of CASE's recognition and professional programs, exercising judgment in resolving operational issues, managing stakeholder and vendor relationships, and determining appropriate approaches to achieve program, member-engagement, and revenue objectives. The position collaborates with the Manager, Recognition Programs and partners across CASE to ensure effective delivery and continuous improvement of assigned programs.

Essential Functions

The core functions of this position include but are not limited to the following:

Awards and Recognitions Program Coordination

• In conjunction with the Manager, Recognition Programs, administers the awards and recognition programs, including all aspects of the awards cycle including nomination and online entry process, collection and sharing of sample files, monitoring progress to completion and winner announcement.
• Serve as a primary customer service source for assigned recognition, providing guidance to members, volunteers, staff, vendors, and other stakeholders regarding program requirements, processes, systems, and practices while overseeing the awards@case.org mailbox in accordance with CASE customer service standards.
• Manage updates to CASE award webpages content for global Circle of Excellence Awards and Best of District Awards, including award entry pages, nomination information and other program.
• Assist with volunteer judge recruitment and assignment for the Circle of Excellence program, including tracking volunteer data in Lineup.
• Coordinate the issuing of digital certificates and badges for award programs (Oasis).
• Manage the annual Virginia Carter Smith Scholarship program and coordinate with regional colleagues for promotion in their region.
• Assist with Membership, Engagement, and Volunteerism awards programs as assigned (District scholarships, awards programs).

Professional Services Administration

• Manage the day-to-day Career Central vendor relationship and serve as a primary CASE contact regarding operational and program matters.
• Monitor vendor performance, program operations, financial activity, and service issues; investigate discrepancies and recommend appropriate corrective actions.
• Generate and reconcile regional financial reports and investigate variances or inconsistencies, coordinating with appropriate stakeholders to resolve identified issues.
• Assess Career Central operational processes and recommend changes to improve program performance, stakeholder experience, revenue administration, and efficiency.
• Support advertising, publications, and other division revenue activities through customer service program analysis, project coordination, financial monitoring.
• Assist program manager and Sr. Director, Marketing with other divisional tasks as assigned.

Fiscal Management/Budget Responsibilities/Judicious Use of Resources

• Exercise fiscal responsibility in the utilization of all CASE resources.

Liaison Responsibilities

• Serve as a knowledgeable program resource to volunteer groups and volunteer leadership associated with assigned programs, providing guidance regarding program processes, requirements, timelines, and operational matters.
• Build effective working relationships with internal and external stakeholders and independently coordinate across functional areas to resolve issues affecting assigned programs.
• Collaborate with CASE colleagues across regions to share expertise, promote consistency, identify effective practices, and support the successful delivery of global programs.

Perform all other duties and responsibilities as assigned by the Supervisor.

POSITION REQUIREMENTS

Education and Experience:

• Bachelor’s degree and at least three to five years of progressively responsible experience in program administration, project management, association management, recognition programs, member programs, or a related field; or an equivalent combination of education and relevant professional experience.
• Demonstrated experience independently administering projects or programs, resolving non-routine problems, and making operational decisions within established organizational objectives.
• Experience administering broad-based, volunteer-driven programs strongly preferred.
• Experience working in an association, membership organization, nonprofit, or other service-oriented organization preferred.

Skills and Abilities:

• Strong organizational and project management skills; excellent verbal, written, and interpersonal communication skills.
• Demonstrated customer service skills and the ability to interact effectively with a variety of internal and external customers.
• Proficiency in all Microsoft Office applications. Knowledge of and experience working with association management systems and content management systems. Experience with Personify, OpenWater, Smartsheet is a plus.
• Must have ability to manage multiple projects simultaneously and to work independently and in a team to accomplish goals and meet deadlines.

Management reserves the right to review and revise this document at any time. This document represents a description of intended job content and should not be construed in any way to be a contract of employment.