Senior CRM & Lifecycle Growth Manager

At The Band part of Jam Session we’re scaling our team and looking for a Senior CRM & Lifecycle Growth Manager who bridges the gap between deep data analytics, enterprise marketing technology, and commercial monetization. If you view customer journeys as a science, data as the narrative, and loyalty as a profit center, this is your arena.

• Own the Strategy & The Execution: Define and direct end-to-end CRM, loyalty, and lifecycle strategies across our diverse multi-brand portfolio. You’ll own everything from annual roadmap planning to hands-on campaign builds and optimization.
• Architect Advanced Tech Stacks: Build, configure, and troubleshoot complex automated user journeys, behavioral triggers, and advanced segmentation models (RFM, predictive customer value). Hands-on mastery of enterprise tools like HubSpot, The Marketer or similar.
• Drive Monetization & Experimentation: Launch and scale high-impact lifecycle monetization projects (onboarding, conversion, cross-sell, up-sell, and win-back). Build rigorous A/B testing frameworks, optimize deliverability, and turn data into immediate revenue lift.
• Translate Business to Tech: Translate commercial objectives into razor-sharp briefs for data, dev, and partner integration teams, managing backlog prioritization and maintaining absolute CRM governance (GDPR, data quality, and contact frequency rules).
• Cross-Functional & Agency Leadership: Act as the strategic consultant for top management, working fluidly across performance marketing, creative, and technical teams to ensure CRM is tightly integrated with overall acquisition and brand growth

• The Experience: Minimum 5 years of hands-on experience in CRM, lifecycle marketing, retention management, or customer analytics—ideally within an agency environment or managing multi-brand portfolios.
• Tech Stack Power-User: Proven, hands-on operational expertise with HubSpot, The Marketer, and know how to build workflows, set up tracking, and troubleshoot issues under the hood.
• Analytical DNA: Advanced data fluency (Excel mastery; SQL, Power BI, or Looker Studio are massive pluses). You don't just look at open rates; you tie campaigns directly to CLV, repeat purchase rates, and revenue uplift.

What You’ll Find at The Band

• Remote Work Flexibility: Collaborate from wherever you do your best work, with full remote freedom.
• Collaboration Model: Contract de colaborare (B2B), structured around project scope and strategic objectives.
• High-Visibility Impact: Work at the bleeding edge of performance marketing where your strategies directly shape the customer experience and commercial success of top-tier brands.
• Modern Culture: Partner with top-tier talent across strategy, creative, and performance marketing in an ecosystem built for autonomy, bold ideas, and high-impact results.