Senior CRM Technical Manager

Hi! We're Utility Warehouse. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile, and insurance, and a whole lot of savings.

What makes us truly unique is how we grow. Instead of spending millions on generic ad campaigns, we grow through word of mouth and the power of people. We're backed by a nationwide network of tens of thousands of independent Partners—everyday entrepreneurs earning an income on their own terms by helping friends, neighbours, and local communities bundle their household services and save money. This is the Utility Warehouse Partner Network.

We’re aiming to double in size as we help more people stop wasting time and money. Big ambitions, to be delivered by people like you.

Got your attention? Read on…

We're looking for a Senior CRM Technical Manager to be the architect of operational resilience and the technical authority governing our Partner Marketing engine.

We're all about impact. What you'll do and how you'll make an impact...

Utility Warehouse is growing quickly, and our Partner network is the driving force behind that growth. As our Senior CRM Technical Manager, you will be the bridge between commercial marketing objectives and engineering execution, ensuring our communications engine is resilient, scalable, and intelligent.

What you’ll do:

• Own MarTech Governance & Architecture: Oversee the technical integration and operational health of our CRM stack (Braze, Knak, Looker, and connected services), keeping systems reliable and architecturally sound.
• Deliver High-Impact Strategic Workstreams: Take the technical lead on high-visibility projects that directly support company growth, including re-engineering our automated Partner Onboarding journeys and embedding real-time triggers into the Partner quoting tool.
• Build Resilience & QA Guardrails: Design automated testing protocols, catch-up mechanisms, and error-handling workflows to prevent message delivery issues, API drop-offs, or Liquid rendering bugs.
• Bridge Marketing & Data Engineering: Translate commercial requirements into technical specifications, event triggers, and SQL logic, working with engineering squads to resolve legacy data gaps.
• Champion Operational Simplicity & AI: Spot opportunities to simplify over-complicated workflows, standardising processes and experimenting with AI tools to accelerate campaign configuration and testing.

We get it done together. Your team and the people you'll work with...

You will be joining our Partner Marketing team.

Unlike traditional B2C CRM, where you might blast millions of passive consumers, our squad supports an active community of roughly 80,000 independent UW Partners. These are self-employed individuals running their own businesses sharing UW across the UK, meaning your work directly supports people's livelihoods and commercial success.

You will act as the team’s dedicated CRM technical authority and systems architect, focusing on MarTech infrastructure, technical problem-solving, and cross-functional engineering partnerships.

Day-to-day, you will collaborate closely with:

• Partner Marketing Leads : Shaping the technical roadmap and validating campaign feasibility.
• Product Squads: Integrating lifecycle triggers directly into our Partner digital products, such as our in-app quoting tool.
• Data Engineering & BI: Defining data contracts, troubleshooting event pipelines, and ensuring clean data ingestion.
• Senior Leadership: Providing strategic and technical advice, presenting business cases and debating campaign ideas.

We're People Helping People.. All about you..

You build, protect, and scale the technical engines behind high-velocity marketing. Where others see fragmented pipelines and imperfect data schemas, you step in to architect clean, event-driven systems that run reliably when it matters most.

We are not looking for an order-taker or a campaign coordinator. We are looking for an architectural authority—someone who commands APIs, SQL, and modern lifecycle engines just as fluently as commercial strategy, and who brings the technical conviction to push back, manage up, and guide senior leaders on the best way forward.

What we are looking for:

• Lifecycle Platform Depth: You have extensive hands-on experience designing and running complex, event-driven customer journeys in an enterprise-grade platform. We use Braze and would love to find an expert but your tech stack experience isn't the only qualifying factor.
• Data Fluency: You are comfortable working with SQL, relational data structures, APIs, and modern data stack tools (such as BigQuery, Snowflake, or Reverse ETL tools like Hightouch or Census). You understand how event taxonomies and payload schemas impact delivery.
• Managing Up & Constructive Pushback: You have the professional confidence and commercial judgement to challenge assumptions, negotiate sensible trade-offs, and explain why a proposed campaign journey might break downstream before a single message is scheduled.
• Clear, Pragmatic Communication: You can translate nuanced data constraints into simple, everyday English for commercial teams and senior stakeholders, without relying on dense jargon or 40-slide decks.
• An Agile, Pragmatic Mindset: You take pride in finding practical solutions to imperfect data sets, and you are curious about using modern tooling—including generative AI—to speed up everyday operational workflows.

So why pick Utility Warehouse?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

• An industry benchmarked salary. We’ll share it during your first conversation.
• Hybrid working, with 2 days in the office in central London
• Holiday trading - buy & sell up to 5 days holiday each year
• Electric Car salary sacrifice scheme through Tusker
• Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
• A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
• Save as You Earn scheme.
• Family-friendly policies, designed to help you and your family thrive.
• Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps.
• Belonging groups that help UW shape an even more inclusive future.
• A commitment to helping you develop your career journey through learning, coaching and new experiences

Apply here!

You’ve got this far... Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Claire Fennell will be your point of contact throughout the recruitment process.

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.