Senior Customer Order Specialist

Job Title

Senior Customer Order Specialist

Job Description

Customer Order Senior Specialist

Take end-to-end ownership of complex customer orders and ensure accurate, timely execution across the supply chain. In this senior operational role, you will resolve escalations, strengthen cross-functional collaboration and drive continuous improvement within Order Management.

Your role:

• Take end-to-end ownership of complex customer orders, ensuring accurate and timely execution while proactively identifying risks, resolving issues and coordinating actions across the supply chain.

• Act as a senior operational partner within the Order Management team, handling escalations and collaborating closely with key stakeholders across Commercial Operations, Supply Chain, Logistics, Warehousing, Finance, Project Management and other functions.

• Drive operational excellence by identifying process gaps, improving ways of working and supporting KPI performance, while sharing knowledge and best practices within the team.

• Develop further as a supply chain professional through exposure to complex operational cases, cross-functional collaboration, process improvement initiatives and opportunities to strengthen your leadership and business expertise.

You're the right fit if:

1. Experience: Several years of experience in Order Management, Supply Chain, Logistics, Customer Operations or a comparable operational environment, with demonstrated experience managing complex orders and escalations.

2. Skills: Strong knowledge of end-to-end order fulfillment and ERP systems, preferably SAP, combined with analytical problem-solving skills, attention to detail and the ability to effectively manage priorities and operational risks.

3. Education: Bachelor's or Master's degree in Supply Chain, Logistics, Business Administration, Operations or a related field, or equivalent relevant professional experience.

4. Senior mindset: Demonstrated ability to take ownership of complex operational topics, independently drive issues to resolution, manage escalations and act as a trusted point of contact for colleagues and cross-functional stakeholders.

Compensation & Benefits

Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is PLN 86,400.00 - 115,200.00 PLN. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations. This role is eligible for 10% short term incentive, with your rewards linked to company results. We’ll share the full approach with you during the interview process, so you can make a clear, informed decision.

Other benefits:

• Hybrid model of working

• Private medical care with the option to extend it to family members 

• Benefit System cards 

• Discount for Philips’ products 

• Wide variety of trainings & learning opportunities

• Promotion of a healthy lifestyle in the office

• Employee Assistance Program
  

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This role is office-based.

About Philips
Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care.

About Us

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

We’re committed to building a diverse and inclusive workplace culture where people feel heard, valued and connected. Because we know the possibilities are unlimited when people feel empowered to grow and succeed together.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws.

For US applicants only: Philips is an equal employment opportunity and affirmative action employer Disability/Veteran. Click here to review "EEO Is The Law and Supplement” Poster. Click here to review the Pay Transparency Nondiscrimination Statement.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.