Senior Customer Success Engineer

📍 Location: Italy, Romania, Belgium, or Poland (Remote)

💼 Employment Type: Full-Time

📅 Experience: 5+ Years

🗣️ Language Requirement: Fluent German or French (Mandatory)

We are seeking an experienced Senior Customer Success Engineer with strong expertise in Network Security, Next-Generation Firewalls (NGFW), VPNs, Routing, and Cloud Security. The ideal candidate will act as a trusted technical advisor, helping enterprise customers deploy, optimize, and secure their network infrastructure.

Key Responsibilities

• Design, deploy, and optimize enterprise NGFW environments.
• Configure and troubleshoot VPNs, High Availability (HA), BGP, OSPF, and network security solutions.
• Implement security policies, threat prevention, SSL/TLS decryption, and Data Loss Prevention (DLP).
• Support cloud security, SaaS security, and Zero Trust initiatives.
• Conduct technical workshops, customer reviews, and security best-practice sessions.
• Troubleshoot complex network and security issues in production environments.

Required Qualifications

• 5+ years of experience in Network Security, Security Engineering, or Cybersecurity.
• Strong hands-on experience with NGFW technologies and firewall management platforms.
• Expertise in VPNs, Routing (BGP/OSPF), PKI, SSL/TLS, and High Availability configurations.
• Experience with Identity & Access Management (SAML, LDAP, RADIUS).
• Knowledge of Cloud Security, DLP, CASB, and IoT Security solutions.
• Excellent communication, stakeholder management, and problem-solving skills.
• Fluent in German or French (mandatory).

Preferred Qualifications

• PCNSE, CCNP Security, CISSP, or equivalent certifications.
• Experience in Technical Support, TAC, Security Operations, or Firewall Operations environments.
• Experience with security automation, AIOps, and AI-driven security monitoring tools.

📩 Interested candidates, please apply with your updated CV

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