Senior Customer Success Representative - Clearnox

Klaar om een sleutelrol te spelen in het succes van onze klanten en ons Customer Success team?

Voor Clearnox zijn we op zoek naar een ervaren Senior Customer Success Representative met focus op de Belgische markt om ons team te versterken in Leuven.

Over Wolters Kluwer & Clearnox

Wolters Kluwer is een internationale leverancier van slimme softwareoplossingen en professionele informatie in de sectoren Healthcare, Tax & Accounting, Finance, Compliance en Legal & Regulatory. Dagelijks helpt Wolters Kluwer professionals om op een betere manier zaken te doen en complexe problemen met vertrouwen op te lossen.

Clearnox is een slimme SaaS-tool van Wolters Kluwer die bedrijven helpt om sneller betaald te worden. Het automatiseert de opvolging van openstaande facturen en geeft realtime inzicht in cashflow en klantgedrag. Het maakt deel uit van Wolters Kluwer Tax & Accounting, waar het een belangrijke rol speelt in het volledig digitaliseren van de accounting workflow, van factuur tot betaling.

Over de rol

Als Senior Customer Success Representative ben je een strategische partner voor onze klanten en een belangrijke spil binnen het Customer Success team. Je beheert complexe klanttrajecten, begeleidt klanten bij veranderingen en ondersteunt collega's met jouw expertise.

Naast het beheren van een klantenportefeuille neem je ownership over verbeterprojecten en draag je actief bij aan de verdere uitbouw van Customer Success binnen Clearnox.

Wat ga je doen?

• Je leidt complexe onboardingtrajecten en zorgt voor een succesvolle implementatie bij klanten.

• Je fungeert als aanspreekpunt voor escalaties en complexe klantvraagstukken.

• Je analyseert klantdata, engagement en business impact en vertaalt deze naar concrete acties.

• Je ontwikkelt en verzorgt geavanceerde trainingen, workshops en klantsessies.

• Je werkt nauw samen met Product, Support, Sales en andere stakeholders rond complexe klantdossiers.

• Je identificeert structurele verbeterkansen en neemt ownership over Customer Success-projecten.

• Je helpt processen, onboardingmethodieken en best practices verder te ontwikkelen.

• Je coördineert initiatieven rond klantretentie en klanttevredenheid.

• Je ondersteunt en begeleidt minder ervaren collega's door kennisdeling, coaching en mentoring.

• Je fungeert als ambassadeur van de klant binnen de organisatie en beïnvloedt beslissingen op basis van klantinzichten.

Jouw profiel

• Je hebt minstens 5 jaar ervaring in Customer Success, Account Management of een vergelijkbare klantgerichte functie binnen een SaaS-omgeving.

• Je hebt ervaring met het beheren van complexe klantrelaties.

• Je bent thuis in het coördineren van procesverbeteringen en andere Customer Success-projecten.

• Je bent sterk analytisch en gebruikt data om strategische aanbevelingen te formuleren.

• Je beschikt over uitstekende communicatie- en presentatievaardigheden en weet verschillende stakeholders te overtuigen.

• Je spreekt vloeiend Nederlands en Engels en je kan je vlot uitdrukken in het Frans.

Wat bieden wij?

• Een sleutelrol binnen een groeiend Customer Success team.

• Veel autonomie en verantwoordelijkheid.

• De mogelijkheid om processen, projecten en klantstrategie mee vorm te geven.

• Een internationale werkomgeving met ruime ontwikkelingsmogelijkheden.

• De kans om zowel klanten als collega's naar een hoger niveau te tillen.

• Doorgroeimogelijkheden binnen Wolters Kluwer.

Wil jij je ontwikkelen in een klantgerichte rol binnen een internationale organisatie?

Solliciteer vandaag nog en maak het verschil bij onze Clearnox klanten. Voor vragen kan je terecht bij Anne-Lise Bosmans, Senior Talent Acquisition Partner (anne-lise.bosmans@wolterskluwer.com).

We kijken ernaar uit je binnenkort te ontmoeten!

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Be the Difference

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

About Wolters Kluwer

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. ​

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Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. ​

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We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. ​

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We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. ​

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With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.​

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For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

Tips & Tricks - Resumes

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

Building Diverse Teams

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

This principle is ingrained in our company values and articulated in our Code of Business Ethics.

Our Global Well-being Program

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.​

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Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. ​

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More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

Equal Opportunity Employer

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

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