Senior CX/UX Designer

Wolters Kluwer is looking for a Senior CX/UX Designer to join our team based in Bitritto in the Legal & Regulatory division. While primarily working on Italian products, the candidate will be expected to collaborate closely with the extended international UX community, ensuring alignment with global standards.

About the Role
As a Senior CX/UX Designer, you will play a leading role in shaping the experience of our italian legal software products. Working independently with Product, Engineering and senior stakeholders, you will guide complex initiatives from discovery through delivery, connecting customer needs, business priorities and the wider ecosystem in which legal professionals work.

AI fluency is a core requirement for this role. You will be expected to confidently integrate AI into your design practice and help shape useful, trustworthy AI-enabled experiences for legal professionals.

Responsibilities

• Lead complex design initiatives, champion user-centered practices and improve UX processes. Collaborate with product teams and co-design partners to explore solutions, align priorities and make informed design decisions.

• Plan and conduct customer research and usability testing. Combine qualitative findings and quantitative data to identify patterns, prioritise opportunities, measure outcomes and refine solutions.

• Translate complex workflows into clear user journeys, interaction models, prototypes and detailed designs. Consider the connections between products and customer touchpoints to create coherent experiences.

• Collaborate with Engineering throughout implementation, clarify design decisions and review the delivered experience to ensure usability, accessibility and design quality.

• Identify, prototype and validate opportunities for AI-enabled experiences within current and future legal workflows. Work with customers, Product and Engineering to assess user value and explore technical constraints.

• Independently use AI tools to accelerate design exploration, prototyping, research synthesis and iterative improvement. Select suitable approaches, critically evaluate outputs and validate findings against source evidence.

• Use and contribute to shared design systems, patterns and UX standards. Share knowledge and contribute to design critiques within the local team and international UX community.

Skills and Experience

• Experience designing complex software products, with the ability to connect product vision to delivery and take ownership of design work from discovery through implementation.

• Strong ecosystem thinking, with the ability to simplify information-rich workflows and understand the relationships among products, user roles, data flows and operational constraints.

• Ability to identify where AI can create meaningful value across user workflows and design intuitive AI-enabled experiences that reduce complexity and improve outcomes.

• User research and usability testing skills, including the ability to combine qualitative insights and quantitative evidence to set priorities and assess impact.

• Demonstrated AI fluency, supported by practical examples of applying AI in research and design.

• Strong communication and facilitation skills, with the ability to influence senior stakeholders and explain design decisions.

• A portfolio demonstrating your contribution to complex product challenges, including the evidence, decisions and trade-offs behind your designs and the outcomes achieved. Be prepared to discuss practical examples of how you have used AI in your work.

• Familiarity with legal software or other regulated domains is welcome.

• Professional proficiency in English is required.

We work in a rapidly growing multinational environment and provide our teams with:

• People Care: a strong focus on creating a positive work environment, supporting our people, and fostering their individual and professional growth within the Technology organization.

• Continuous Learning:

• Access to leading technology learning platforms;

• Access to high-quality training and development paths through our internal #GROW program;

• Knowledge-sharing communities;

• Customized IT training and development plans.

• International and Cross-Functional Projects: opportunities to participate in international projects, promoting the exchange of knowledge, expertise, and ideas.

• Ways of Working: an Agile operating model within a collaborative, informal, and open work environment that encourages idea sharing and teamwork.

• Benefits:

• Hybrid working model;

• Flexible working hours to support work-life balance;

• Meal vouchers worth €8 per day;

• Online well-being programs;

• Welfare platform available to all employees.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

€34.100,00 - €52.000,00 EURThis role is eligible for Bonus.

The salary range shown applies to the primary location for this role. We also welcome applications from candidates who are based in, or able to attend, other Wolters Kluwer office locations in Italy. As compensation is location-specific, different salary ranges may apply. The applicable salary range for the relevant location will be communicated before interviews take place.

Be the Difference

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

About Wolters Kluwer

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. ​

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Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. ​

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We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. ​

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We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. ​

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With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.​

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For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

Tips & Tricks - Resumes

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

Building Diverse Teams

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

This principle is ingrained in our company values and articulated in our Code of Business Ethics.

Our Global Well-being Program

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.​

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Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. ​

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More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

Equal Opportunity Employer

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

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