Senior Delivery Manager

About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Asia and around the world as we continue to innovate and revolutionize how we support our customers. Our regional offices serve as centralized hubs where employees and customers from across Asia can come together to work towards solving some of the biggest challenges facing supply chains. Location - Taiwan, Remote About the team The Senior Delivery Manager team works closely with both the Sales and Global Customer Care (GCC) teams as part of the Professional Services in order to bridge the gap between clients and technology to facilitate implementations. The role has accountability for managing up to million-dollar client implementation projects and provides project management support and guidance to a dedicated team of Consultants to ensure projects remain on time and on budget. Applies solid technical knowledge combined with client management skills to ensure successful implementations. What you will do Collaborate with clients, sales teams, and product managers to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation to ensure project milestones are met on time and within budget. Conduct project kickoff meetings with clients and internal stakeholders to align expectations and establish communication channels. Coordinate with internal teams to assign tasks and responsibilities, ensuring clear communication and accountability. Monitor project progress, track key performance indicators (KPIs), and identify and mitigate risks and issues to ensure successful project outcomes. Conduct regular project status meetings with clients and internal teams to provide updates, address concerns, and manage expectations. Serve as the primary point of contact for clients throughout the project lifecycle, fostering strong relationships and ensuring open and transparent communication. Communicate project status, updates, and risks to stakeholders in a clear and timely manner, and escalate issues as needed to senior management for resolution. Document and maintain project documentation, including project plans, requirements, test cases, and issue logs, to support project governance and compliance. Leverage lessons learned from previous projects to drive continuous improvement and knowledge sharing within the project management team. What we are looking for Bachelor’s degree in Computer Science, Supply Chain, Business or related post-secondary education. 8-10 years demonstrated progressive experience in project management. Deep understanding of project management methodologies, tools, and best practices. Adept at working through the full project life cycle, including identifying and defining project scopes and goals. Strong communication and interpersonal skills to help build relationships internally and externally with the ability to influence and negotiate to a desired outcome Experience working with a variety of stakeholders at various levels with a demonstrated ability to negotiate and influence Ability to translate technical requirements to non-technical audiences Ability to thrive in a fast-paced environment. #Senior #LI-KJ Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and these are some of the perks and benefits we created for our team: Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs and training and career development Recognition programs and referral rewards Hackathons For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com. Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at [email protected]. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.