Senior Design and Transition Manager

Are you a Service Design, and Transition Manager looking for a new challenge?

We work on some of the UK's most critical Defence and National Security programmes, delivering technology solutions and services that support those responsible for keeping our country safe.

This is an opportunity for someone with a strong background in IT Service Management, Service Delivery or Service Design and Transition, who enjoys working with different teams, improving processes and ensuring new and changing IT services are successfully introduced into live operations.

You'll have the opportunity to influence how services are delivered, challenge existing processes, identify improvements and help shape the way our teams work. You'll be joining a collaborative team supporting meaningful technology programmes within National Security, where the work you do has a genuine purpose and impact.

Location: Gloucestershire – Hybrid working, with occasional travel to other UK sites.

Security Clearance: Active eDV clearance or eligibility to obtain enhanced Developed Vetting (eDV).

What you'll be doing:

• Support the design and transition of new and changing IT services, ensuring they are operationally ready, meet business requirements and can be effectively supported once live.
• Work closely with Project Managers and delivery teams to ensure service management activities, documentation and requirements are completed correctly and progress through the appropriate delivery and governance gates.
• Review existing IT service management processes, identify opportunities for improvement and work with colleagues to map, document and implement more efficient ways of working.
• Review service proposals, business cases and supporting documentation, working with technical, operational and commercial teams to understand resource requirements, service costs and support models.
• Collaborate with Project Managers, Service Delivery Managers, technical specialists and wider stakeholders, facilitating discussions, presenting recommendations and ensuring services are aligned with operational expectations.
• Identify and manage risks associated with service transition, ensuring security, compliance, knowledge transfer, support arrangements and operational acceptance criteria are considered before services go live.

What you'll bring:

• A strong background working within an IT environment, with experience in Service Delivery, IT Service Management, Service Design or Service Transition, and an understanding of how IT services are delivered and supported.
• Good working knowledge of ITIL v3 or v4, with an understanding of service management processes, governance, continual service improvement and best practice. ITIL certification would be advantageous.
• Experience working alongside Project Managers or delivery teams, with an understanding of project lifecycles, delivery governance and methodologies such as Agile and Waterfall.
• Experience reviewing, mapping and documenting IT service processes, with the ability to identify gaps, challenge existing ways of working and recommend practical improvements.
• Strong communication and presentation skills, with the confidence to engage with technical and non-technical stakeholders, facilitate discussions, share knowledge and influence decisions.
• An understanding of IT service costs, resource planning, operational risk and security considerations, ideally gained within a complex, regulated or secure IT environment.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Permanent
Location: Gloucestershire
Security Clearance Level: Active eDV clearance or eligibility to obtain enhanced Developed Vetting (eDV)
Internal Recruiter: Josh
Salary: Competitive, based on experience
Benefits: £5,400 car allowance, which can also be taken as cash, 25 days’ holiday, with the option to purchase up to an additional 10 days per year, AXA medical insurance, 6% pension contribution and life assurance at 4x salary

If you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.