Senior Digital Designer

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team

We’re looking for a Digital Designer who sees a page that could be better and fixes it.

You’ll be the go to person for how Medallia looks, feels, and performs online. You’ll design and optimize our web experience, partner closely with our web developers, and turn our product into short, polished animations that make people say “oh, that’s how it works.” You’ll also work as a creative generalist across video storyboards, social, and whatever else the brand needs.

We’re a fast, nimble creative team that works hard and has fun doing it. If you communicate well and execute even better, you’ll fit right in.

Web Design and Optimization

• Design and optimize web pages for engagement, interaction, and conversion

• Partner with web developers on design, optimization, and live page feedback

• Maintain the design system in Figma and add new modules as we grow

Product Marketing Collaboration

• Rebuild product UI as marketing material, including short animations of clicks, scrolls, and workflows

• Adapt animations for the website, collateral, and enablement
  Keep the product visuals library current through regular syncs with Product Marketing and

Product UI

• Work with Product teams so the brand and the product experience stay aligned
• Creative Generalist Work
• Create marketing materials including one sheets, storyboards, social graphics, and field marketing collateral
• Develop short stories that show off product capabilities
• Work directly with the Creative Director and web team on every project, as lead or support

Innovation and Team Culture

• Stay current on UX/UI, motion, and web design trends and tools
• Find what needs improving and make it better without waiting to be asked
• Help keep the team collaborative, high performing, and fun

Stakeholder Engagement

• Present ideas clearly and confidently to teammates and senior stakeholders
• Take feedback well while protecting the creative vision
• Build trust across teams through reliable execution and attention to detail

Candidates based in the Tysons vicinity will be prioritized as this role is Hybrid, 3 days per week onsite.

Minimum Qualifications

• 5+ years of professional experience in UX/UI or graphic design with a dedicated UX/UI focus
• Portfolio demonstrating responsive web design, UX/UI thinking, and motion graphics/animation (such as UI interaction flows, micro-interactions, or product demos).
• Experience building and maintaining component libraries and design system in Figma
• Advanced proficiency in Figma for weblayouts, interactive prototyping, and developer handoff.
• Proficiency with Adobe Creative Suite for motion design and digital asset creation.
• Demonstrated application of foundational design principles across typography, layout, color, and composition.
• Experience partnering directly with web developers and technical stakeholders to provide QA feedback, inspect live builds, and ensure design fidelity.
• Track record managing end-to-end design deliverables from concept and storyboarding to final asset delivery across concurrent projects.

Preferred Qualifications

• WordPress experience
• After Effects or other comparable animation software
• Jitter or Spline experience

What You Bring

• An entrepreneurial, can do attitude
• Equal excitement for new ideas and for making them real
• Comfort with fast paced work and shifting priorities
• Confidence in your vision, with openness to input
• A commitment to quality and detail
• A passion for making things better

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $90,000 - $130,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.