Senior Digital Specialist (E-Mail Marketing)

ABOUT US

At NMQ Digital, we orchestrate digital excellence for global brands. We are a Dutch-rooted, fast-growing digital partner to the world's leading multinationals, helping marketing leaders move from fragmented execution to unified orchestration, where strategy, technology, content, and data work in concert toward measurable outcomes.

Our practice spans Traffic Generation, Content Management, E-Mail Marketing, Project Management, Full-Stack Development, Digital Strategy & AI Transformation, Data & Analytics, and UX/UI Content Design, delivered as one cohesive capability, instead of a patchwork of services.

With offices in Amsterdam, Istanbul, Lisbon, Kuala Lumpur, Bogotá, and Portland, our multicultural team turns global complexity into competitive advantage. Different perspectives, languages, and lived experiences are how we hear what others miss and orchestrate what others can't.

We are currently looking for a Senior Digital Specialist with e-mail marketing experience to join our team. The working hour of this role is from 3:00 pm to 11:30 pm Malaysia time.

RESPONSIBILITIES

• Coordination of the mid-sized projects requiring agile approach
• Solving functional problems with an extensive understanding of the relationships in the related digital infrastructure
• Creating e-mail newsletters, delivering reports (with the usage of different software)
• Gathering the input from the customers, helping them where necessary and placing the input in the email marketing systems
• Monitoring the campaigns with regular sanity/quality checks
• Communicating with clients on; planning, creating, editing, and publishing the source by coordinating the milestones, due dates and estimations within the provided KPIs
• Managing one’s own time and reporting properly
• Dealing with increasingly complex operational topics requiring extended hands-on experience
• Use complex data, tools, and technology to perform non-routine tasks
• Analyze problems with appropriate logic and fact-finding and begin to identify underlying issues and recognizes trends and cause and effect relationships
• Can be the first point of contact/coordinator for small-mid-large-scale projects with multi-national and multi-disciplinary teams by defining the requirements, scope, and objectives
• Managing juniors’ time if required
• Coaching and mentoring team members
• Guiding juniors for the execution if required
• Document creation for given services, briefing templates, user guides, RFP preparation
• Ability to standardize complex Marketing Automation tasks and delegate work accordingly.
• Define constant quality improvement plans, foresee and raise issues that might lead to
• Providing insights and improvement points by analyzing statistics and reports of the campaigns
• Building new automations/flows, improving, and reshaping existing ones and troubleshooting
• Helping/guiding clients with marketing campaign logic and structure
• Understanding other marketing related tools and platforms and use those data to provide solutions to Client
• Ability to coordinate marketing campaigns/projects within the team and with other teams (Business Analytics team, Development team etc.
• Assign tasks to internal teams and assist with schedule management
• Create customer journeys to solve specific problem statement
• Develop and report business KPIs and objectives
• Act as a first contact of escalation point and supports creation and implementation of RCA
• Use tools to monitor working hours, plans
• Gathering the input from the customers, helping them where necessary and placing the input in the respective platforms for the operations
• Where necessary, can be responsible for customized solutions of clients
• Analyze and breakdown market problems into prioritized, deliverable stories, create user stories and manage the intake process, working on sprints of different team

QUALIFICATIONS

• Vocational / BA / BS or equivalent combination of education and experience
• Excellent written and oral communication skills in English (additional languages is a plus)
• Have at least 4 years of experience in digital services
• Experienced in HTML/CSS & JS and in digital campaign and in project execution
• Keen interest in internet & willingness to specialize in digital services
• Result oriented, analytical and decision-making skills
• Proficient in computer usage; web browsers and MS Office Applications
• Deep understanding of Digital Marketing
• Skilled in at least two Digital platforms
• Digital Marketing Certification preferred
• Experience with Salesforce Marketing Cloud (SFMC) and/or Braze is a big plus!

WHAT WE OFFER

• Hybrid Work Model💻: We continue to prioritize flexibility, boost productivity, and support a balanced work-life environment for our employees!
• Meal Allowance🍔: We provide a meal allowance of 295 MYR per month.
• Transportation Allowance🚀: We provide a transportation allowance of 105 MYR per month.
• Private Health Insurance🩺: We provide private medical insurance through AIA.
• Birthday Time Off🎂: A half-day off is granted on birthdays.
• Mental Health & Support💆🏻 ♀️: Free company subscription to our mental health & support partner ‘’Openup’’.
• Referral Program👫🏻: Our referral program ‘’Friends2Work’’ encourages our employees to refer their friends, followed by a cash award once they are hired.
• Self-Improvement💪🏻: Access to numerous online courses and training in our own in-house training platform, NMQ Academy & access to our exclusive Mentorship Program provided by our brilliant senior peers.
• Team Environment👑: We allow you to work with global brands together with a fun, diverse, and dynamic team and become a part of a global success story!

If you are interested in joining our team, please apply with your CV in English.

By applying to this job advertisement, you accept that you have shared your personal data within the scope of the clarification text we have provided at www.nmqdigital.com

NMQ Digital is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Don't be discouraged if you feel that you don’t fully meet every single one of the requirements for a particular role, there is always room for growth in NMQ!

Should your application be successful, a member of our Talent Acquisition team will make contact with you shortly. If, however, you are not contacted regarding the position you applied for within 30 days, please consider that your application has not been successful for that role.