Senior Director, Business Operations

As a Senior Director, Business Operations, your work at Tegria will focus on leading Tegria’s global healthcare IT consulting operations, setting direction for operational processes, resource management, utilization, forecasting, and performance. You will connect sales demand, consultant capacity, and delivery needs to support effective resource deployment, healthy engagement margins, and profitable growth. You will own the global operating model and the effectiveness of resource management and utilization, lead the operational integration of acquired businesses, and partner with Sales, Delivery, Finance, Talent, People & Culture, and technology leaders to establish consistent processes, reliable data, and clear accountability across regions and service lines. You will also lead the resource management and utilization professionals who report to you and shape the broader Business Operations team as needs evolve.

THE ROLE YOU PLAY

An effective Senior Director, Business Operations will help the organization on a whole achieve success through:

• Living our Tegria values: Respect Every Person, Act with Integrity, Strive for Better, Embrace Change, Deliver as a Team
• Sets direction for Tegria’s global business operations function and executes an operational roadmap aligned with business priorities, growth plans, financial objectives, and delivery needs.
• Serves as a trusted operational advisor to the Chief Strategy Officer and executive leaders, translating performance, capacity, and demand information into practical recommendations and decisions.
• Owns and evolves a global operating model connecting sales pipeline, demand forecasting, capacity planning, resource deployment, engagement operations, and performance reporting, standardizing processes and governance while allowing flexibility for regional, service-line, and client requirements.
• Leads operational integration of acquired businesses, identifying process gaps, aligning responsibilities, and implementing consistent ways of working.
• Owns the global resource-management function, including demand and capacity planning, staffing coordination, bench management, roll-offs, extensions, and pipeline-to-assignment processes.
• Partners with Finance and business leaders to establish utilization targets by role, practice, and region; remains accountable for the utilization improvement plan and resource-management team performance.
• Establishes regular reviews of available and upcoming consultant capacity against project demand, single-person time-and-expense (SPT&E) opportunities, and staffing PBC opportunities.
• Ensures each benched consultant has an actionable plan, and partners with Sales and staffing leadership so available consultants are positioned for relevant client opportunities.
• Ensures qualified internal capacity is evaluated before external hiring or subcontracting, with timely exceptions when skills, availability, location, or client requirements cannot be met internally.
• Partners with Finance on revenue and capacity forecasting, engagement margin analysis, and the financial implications of resource decisions; supports deal and statement-of-work reviews to validate staffing feasibility before commitments are made.
• Defines and monitors operational measures, including utilization, bench duration, time to staff, placement outcomes, backlog, forecast accuracy, and time-entry compliance, and translates the data into executive insights, risks, and recommended actions.
• Leads, coaches, and develops Business Operations professionals, assessing capabilities, aligning roles and accountabilities, and developing the team structure and staffing plan within approved plans.
• Delegates daily execution, removes barriers, and holds owners accountable; manages performance, development, succession, and personnel actions in accordance with Tegria policies.
• Partners with system owners and technology leaders to improve workflows, integration, and data definitions across CRM, PSA, HRIS, recruiting, and finance systems, and evaluates analytics, automation, and AI-enabled capabilities for resource matching and forecasting.
• Partners with Talent, People & Culture, Delivery, and Finance leaders to connect available capacity and forecasted demand to hiring, internal mobility, redeployment, upskilling, and reskilling; Talent retains recruiting governance and internal-mobility process ownership.
• Performs other generally related duties as assigned.

WHAT WE’RE LOOKING FOR

We expect:

• Bachelor’s degree in business, operations, finance, information systems, or another relevant field, or an equivalent combination of education and experience; PMP, Lean Six Sigma, or a related professional certification preferred
• Typically 12 or more years of progressive experience in business operations, delivery operations, or resource management, including at least five years in leadership roles; equivalent depth and scope of experience may be considered
• Experience leading operations and resource management in consulting, professional services, healthcare technology, IT services, or a similarly complex environment; healthcare IT consulting experience preferred
• Experience owning resource-management and utilization improvement efforts, including demand forecasting, capacity planning, consultant deployment, and bench management
• Experience formally leading and developing operational professionals and advising executives on operational priorities and resource decisions
• Experience leading across regions or global teams; onshore, nearshore, or offshore delivery model and acquisition integration experience preferred
• Strong understanding of professional-services economics (utilization, bench dynamics, engagement margin, revenue forecasting, resource mix), resource management, and demand and capacity planning
• Knowledge of CRM, PSA, workforce, and analytics platforms, such as Salesforce, Kantata, Certinia, Workday, and Power BI
• Ability to lead and develop a team and to communicate complex operational issues clearly to executives and business leaders
• Ability to work independently on highly complex matters with extensive latitude for judgment while maintaining alignment with enterprise goals
• Reliable internet access with sufficient speed to perform the job satisfactorily, and a secure, private remote office space
• W2 project-based consultants will be expected to provide a computing device that adheres to industry standards and security best practices to use in satisfying the Project Services on behalf of Tegria
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SUCCESS CRITERIA

People who are successful in this role…

• Think and act with an enterprise perspective while understanding regional and service-line needs, balancing immediate operational needs with sustainable improvements to the global operating model
• Build credibility as practical, candid, and commercially informed operational leaders who demonstrate integrity, discretion, and sound judgment
• Bring functions together, clarify decisions, and ensure agreed actions are completed
• Focus on utilization, placement, delivery readiness, and financial outcomes rather than reporting or activity alone
• Build an accountable team and strengthen the capabilities of existing team members
• Remain calm in ambiguity, surface risk early, and adjust priorities as demand changes

Salary Range

Now, a little about us …

At Tegria, we bring bold ideas and breakthroughs to improve care, technology, revenue, and operations in ways that move healthcare organizations from patient-centered to human-centered. We are helping healthcare put people first—both patients and those who dedicate their lives to delivering care.

And at the very core of this vital work is our incredibly talented people.

People with different backgrounds who welcome challenge and change. People who listen first, ask hard questions, and make decisions to cultivate a culture of equity and inclusion. People who chase after goals, growth, and generosity. We’re real. We’re nimble, and we believe in our mission to humanize healthcare.

Perks and benefits

Top talent deserves top rewards. We’ve carefully curated a best-in-class benefits package, meant to meet you wherever you are in your life and career.

• Your health, holistically. We offer a choice of multiple health and dental plans with nationally recognized networks, as well as vision benefits, a total wellness program, and an employee assistance program for you and your family.
  

• Your financial well-being. We offer competitive wages, retirement savings plans, company-paid disability and life insurance, pre-tax savings opportunities (HSA and/or FSA), and more.
  

• And everything in between. Our lifestyle benefits are unrivaled, including professional development offerings, opportunities for remote work, and our favorite: a generous paid-time-off program, giving you the flexibility to plan a vacation, take time away for illness (or life’s important events), and shift your schedule to accommodate those unexpected curve balls thrown your way.
  

Tegria is an equal employment opportunity employer and provides equal employment opportunities (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All qualified candidates are encouraged to apply.

About Us

Working at Tegria combines everything that's unique about our culture: our core values, our company meetings, our commitment to success, and our recognition programs, and most importantly, our people. Our employees are self-disciplined, hardworking, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make Tegria an outstanding place to work.