Senior Director, Clinical Operations

At ICON Strategic Solutions, you will work in a sponsor-dedicated model, supported by ICON’s global expertise.

As the world’s largest FSP organisation, with over 90 sponsor partnerships, we offer stability, career development and a collaborative environment where your work contributes to the development of treatments that benefit patients worldwide.

As a Senior Director, Clinical Operations at ICON, you will provide strategic and operational leadership across clinical programs while building strong client partnerships and helping drive account growth. This highly visible, client-facing role is ideal for an experienced Clinical Operations Director ready to broaden their impact across global clients, new business opportunities and existing accounts.

What You Will Do:

Your focus will be on leading clinical operations delivery, strengthening client relationships, influencing stakeholders and proactively identifying solutions and opportunities to grow our partnerships.

Key responsibilities include:

• Provide strategic and operational leadership across assigned clinical programs and accounts.
• Build trusted relationships with clients and senior internal stakeholders.
• Proactively influence and educate clients on operational processes, solutions and best practices.
• Identify opportunities to strengthen client partnerships and support account growth.
• Lead with confidence, constructively challenging or pushing back on stakeholders when needed to drive the right outcomes.
• Support new and existing business opportunities, including RFPs, proposals, bid defenses and client negotiations.
• Partner across global teams to ensure effective delivery and alignment with client expectations.
• Anticipate challenges, identify solutions and take ownership of driving issues through resolution.
• Work flexibly across global accounts and time zones based on client and business needs.

Your Profile:

Required qualifications and experience:

• Bachelor’s degree in a life sciences, healthcare, or related field, or equivalent relevant experience.
• Advanced degree preferred but not required.
• Significant experience in Clinical Operations within a CRO, pharmaceutical, biotechnology or related clinical research environment.
• Current or recent experience operating at the Director level or equivalent.
• Demonstrated success managing senior client and stakeholder relationships.
• Strong influencing, communication, negotiation and problem-solving skills.
• Ability to operate effectively in a highly client-facing environment.
• Demonstrated ability to take ownership, work proactively and drive results.
• Ability to constructively challenge stakeholders and navigate complex situations.
• Experience working effectively within global and cross-functional teams.
• Flexibility to support global clients across different time zones.

Preferred qualifications and experience:

• Experience with RFPs and proposal development.
• Experience participating in or leading bid defenses.
• Client negotiation experience.
• Experience supporting business development, account expansion or new business opportunities.
• Demonstrated ability to influence clients and build relationships that support long-term partnerships and growth.
• Strong learning agility and willingness to develop new commercial and business development capabilities.

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply

About Us

ICON is an award-winning workplace that enables you to make a difference to patients’ lives by being part of a world-class clinical research organisation that helps deliver new medicines & medical devices that are benefitting patients worldwide. You are also part of a diverse company that cares about our world and is dedicated to conducting business more sustainably and supporting the communities in which we live.

If you’re as driven as we are, join us. You’ll be working in a great environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.