Senior Director, Customer Partnerships

Senior Director, Customer Partnerships

See What We’re All About

As the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list.

Do you have a genius-level knowledge of foodservice equipment parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list, twelve years in a row and the Crain’s Fast 50 list eight times. Plus, we were voted by our Chicagoland team as a Chicago Tribune Top Workplace in 2020.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Annual bonus Program
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

The Senior Director, Customer Partnerships will lead a portfolio of critical national strategic partnerships. This highly visible role is responsible for earning the right to grow each partnership by building deep, trusted, and long-lasting relationships; taking exceptional care of our customers; and consistently doing what we say we will do. The Senior Director will develop and execute comprehensive business plans that maximize profitable growth, deepen account penetration, and create meaningful value for both the customer and Parts Town. Success requires an enterprise mindset, strong executive presence, disciplined prioritization, proactive communication, and unwavering accountability for commitments, results, and the overall customer experience.

A Typical Day

• Lead a portfolio of critical national strategic partnerships, serving as the senior point of accountability for relationship health, customer experience, growth, and results
• Build deep, trusted, and long-lasting relationships with customer executives, key decision-makers, and stakeholders at every level of the organization
• Develop and execute strategic partnership plans that uncover customer needs, expand our value, and maximize sustainable, profitable growth
• Deliver annual sales, margin, and overall contribution objectives while maintaining a relentless focus on taking excellent care of our customers
• Create new business-building opportunities within existing strategic partnerships and identify new national partnerships that align with our growth strategy
• Set clear expectations, follow through on commitments, resolve complex customer challenges, and hold yourself and cross-functional partners accountable for delivering results
• Lead high-impact customer initiatives and complex projects from strategy through execution, keeping stakeholders aligned and informed along the way
• Partner collaboratively with sales, marketing, customer experience, operations, supply chain, technology, and other teams to deliver solutions that make it easier for customers to do business with Parts Town
• Maintain an in-depth understanding of each customer’s business, the industry, and the competitive landscape, and translate those insights into proactive recommendations and action

To Land This Opportunity

• You have 10+ years of progressive experience in a fast-paced, high-growth, consultative, and collaborative sales or customer partnership environment
• You have a proven track record of leading and growing large, complex national strategic partnerships and delivering meaningful, profitable results
• You know how to earn trust with senior executives and frontline stakeholders alike by listening well, communicating clearly, following through, and doing what you say you will do
• You are a strategic thinker who can turn customer insight and data into focused business plans, clear priorities, and decisive action
• You take ownership, hold yourself accountable, and bring the discipline and urgency needed to keep complex commitments on track
• You have strong executive presence and exceptional relationship-building, negotiation, presentation, and communication skills
• You can influence and align cross-functional teams without relying on direct authority, and you are comfortable leading through complexity and change
• You’re an all-star communicator and are fluent in English (both written and verbal)
• You can accommodate up to 30% travel time
• Knowledge of supply chain, operations, and marketing is a bonus!

About Your Future Team

Our team is all about building genuine relationships and working collaboratively within Parts Town and across the industry. We take exceptional care of our customers, earn trust by doing what we say we will do, and hold ourselves accountable for strong follow-through and great results. We’re a fun bunch with ambitious goals. When we are in the office, we love to celebrate big wins, birthdays, and milestone anniversaries.

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $132,242- $197,231 annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay-for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.